Senior Manager, Customer Insights

6 days ago


Crawley, United Kingdom Virgin Atlantic Full time

A leading airline company is seeking a Senior Manager for Customer Measurement & Analytics. This role focuses on transforming data into actionable insights, shaping customer experience improvements at every touchpoint. Responsibilities include leading measurement framework design, optimizing analytics tools, and championing Voice of the Customer initiatives. Candidates should have extensive experience in digital analytics and customer insight, preferably in a fast-paced environment. The position offers a hybrid work model based in Crawley.
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