Medical Receptionist

We are looking to recruit a Medical Receptionist to our friendly team. The ideal candidate will be an experienced Medical ReceptionistThis role is for 27 hours a week to be worked as follows :Monday 8 am - 6 pm (1 hour unpaid lunch break)Main duties of the jobCare navigation/signpost patients to the most appropriate serviceEnsure all telephone calls are answered within a timely mannerManage appointment requests telephone/F2F/e.consultations/home visitsEnsure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.Scanning of patient related documentation and attaching scanned documents to patients' healthcare recordsPromote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaignOpen and secure premises.About usWhilst we work extremely hard, theculture of the practice is friendly and welcoming:Prior to retirement, several membersworked at Kingsway for over 30 years.Informal meeting room where team membersoften enjoy lunch together.The team comprises of:3 GPs (2 of whom trained at the practiceand stayed on).Three Nurse Practitioners providingacute appointmentsThree Practice Nurses & Two Health Care Assistants.The support team comprises of 10receptionists and a separate admin team.Key Information about the surgery:Teaching practice with GP Registrars andMedical studentsSystmOne clinical systemCQC Good rating with outstanding inresponsivenessFree car parking nearbyJob responsibilitiesDrs. Sinha, Folorunsho & WilsonJOBDESCRIPTIONJob Title: MedicalReceptionistReports to: ReceptionTeam Leader/Practice ManagerLocation: KingswayMedical Centre, BillinghamJobSummaryThe medical receptionteam are the first point of contact and represent the practice whether on thetelephone or face to face; the receptionist must respond in a friendly, helpfuland professional manner at all times. To provide administrative assistance tothe practice team and carry out a variety of administrative tasks unique togeneral practice.Main duties ofReceptionist role:Care navigation/signpost patients to the most appropriateserviceEnsure all telephone calls are answered in a timely manner.Manage appointment requeststelephone/F2F/e.consultations/home visitsEnsure efficient processing of pathologysamples from safe collection to distribution of results internally andaccurately notifying patients of the results.Action requests for repeat prescriptions on theclinical computer system according to the prescribing protocol and ensure thatthey are ready for collection by the patient within 48 hours.Manage communication into the practice,ensuring accuracy of detail and prompt appropriate action.Scanning of patient related documentation and attaching scanneddocuments to patients' healthcare recordsPromote health campaigns to appropriatehigh-risk patients i.e., the annual flu vaccination campaignOpen and secure premises.COMPETENCIESAn understanding, acceptance and adherence tothe need for strict confidentialityKeep up to date with and apply practicepolicies, standards and guidelines.To attend any required trainingTo work flexibly within the practice openinghours as directed by the Reception Team Leader/Practice ManagerTo carry out other duties appropriate to theposition of Medical ReceptionistPerson SpecificationExperienceProven customer service skills in direct contact with publicExperience of working in a teamExperience of working on own initiativeExperience of dealing with people in a health and social care settingSix months experience as a Medical receptionist in a general practiceExperience of using a medical software i.e., SystmOneExperience of signposting or care navigationExperience of eRDExperience of EPSQualificationsGCSE grade A to C in English and MathsAmspar Medical Receptionist CertificateDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr