Patient Complaints Handler
3 days ago
Patient Complaints Executive – Smile White Location: Smile White HQ, Leeds LS11 Salary: Up to £30,000 Contract: Full-Time, Office-Based Smile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in delivering exceptional patient experiences. This role suits someone who thrives under pressure, communicates with clarity and empathy, and can resolve challenging situations while protecting patient confidence and business performance. You will act as the escalation point for complex cases, ensuring complaints are resolved thoroughly and professionally, without defaulting to cancellations or refunds. Key Responsibilities Manage patient complaints end-to-end, including investigation, resolution, and follow-up Work collaboratively with internal teams and Clinical Partners to gather information and action solutions Maintain patient confidence while supporting positive commercial outcomes Keep accurate case records in HubSpot and follow all internal complaints procedures Identify trends to support training, performance improvement, and operational changes Produce daily/weekly reports on complaint status, risks, and resolution timelines Support Operations and Retentions in maintaining a solutions-led, customer-first environment Monitor and manage negative Trustpilot reviews and support responses for anything under 5 stars Ensure compliance with company policies and relevant regulatory standards (including FCA) Conduct thorough investigations using multiple evidence sources Deliver clear, professional written and verbal communication to patients Skills & Experience 2+ years’ experience in complaints handling, client resolution, or patient relations Experience working in regulated environments Strong customer advocacy and a commitment to excellent service Confident communicator and collaborator across teams Knowledge of relevant regulations (e.g., FCA) Experience in dental, healthcare, or regulated consumer services Experience using CRM systems such as HubSpot Strong analytical, problem-solving, and decision-making ability Understanding of dental regulations and standard complaint processes Personal Attributes Calm, confident communicator with emotional intelligence Skilled at handling difficult conversations with empathy and commercial awareness Solutions-focused with excellent judgement under pressure Highly organised, structured, and consistent with documentation Protects brand trust while supporting business performance Thrives in a fast-paced environment with multiple stakeholders Clear progression opportunities within a fast-growing, ambitious business High-energy, supportive, and collaborative office environment Staff discounts across Smile White services and products Employee referral programme Free on-site parking at HQ Various complimentary staff events and social activities throughout the year Chance to be part of a modern, forward-thinking team with real influence on patient experience If you’re excited to build your career within a progressive and rapidly expanding company, we’d love to hear from you. Seniority level Associate Employment type Full-time Job function Customer Service, Administrative, and Health Care Provider Industries Hospitals and Health Care, Financial Services, and Medical Practices #J-18808-Ljbffr
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Complaints Handler
2 weeks ago
Leeds, United Kingdom Search Consultancy Full timeComplaints Handler Leeds City Centre £26,000 My well established client with over 25 years of industry experience is looking for a complaints handler to join their team. You will be joining a team which prides itself on a customer driven approach and are passionate about delivering a result that is bestfor their customers. My client is looking for someone...
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Patient Complaints Handler
3 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile WhiteLocation: Smile White HQ, Leeds LS11Salary: Up to £30,000Contract: Full-Time, Office-BasedSmile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
3 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile WhiteLocation: Smile White HQ, Leeds LS11Salary: Up to £30,000Contract: Full-Time, Office-BasedSmile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
2 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile WhiteLocation: Smile White HQ, Leeds LS11Salary: Up to £30,000Contract: Full-Time, Office-BasedSmile White is one of the UK's fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
3 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile White Location: Smile White HQ, Leeds LS11 Salary: Up to £30,000 Contract: Full-Time, Office-Based Smile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
3 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile White Location: Smile White HQ, Leeds LS11 Salary: Up to £30,000 Contract: Full-Time, Office-Based Smile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
2 days ago
Leeds, United Kingdom Smile White Full timeJob DescriptionPatient Complaints Executive – Smile WhiteLocation: Smile White HQ, Leeds LS11Salary: Up to £30,000Contract: Full-Time, Office-BasedSmile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a...
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Patient Complaints Handler
4 days ago
Leeds, Leeds, United Kingdom Smile White Full time £24,000 - £36,000 per yearPatient Complaints Executive – Smile WhiteLocation:Smile White HQ, Leeds LS11Salary:Up to £30,000Contract:Full-Time, Office-BasedSmile White is one of the UK's fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Complaints Handler
7 days ago
Leeds, United Kingdom Search Consultancy Full timeComplaints Handler Leeds City Centre Immediate start Are you someone who has a passion for delivering the best outcome possible when faced with a challenge or complaint? Are you looking to develop your career in a FCA regulated environment? Are you a strong communicator? Looking for a career in complaints handling or customer service? Are you highly...
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Complaints Handler
1 week ago
Leeds, United Kingdom Search Consultancy Full time**Customer Complaints Handler** **Leeds City Centre** **Full time - Hybrid once training complete** **£26,000.00** We are actively recruiting a Customer Complaints Handler for our reputable client based in the centre of Leeds in modern offices on a permanent basis. **KEY RESPONSIBILITIES**: - Provide a friendly and professional complaints resolution...
