Patient Complaints Handler
3 days ago
Patient Complaints Executive – Smile WhiteLocation: Smile White HQ, Leeds LS11Salary: Up to £30,000Contract: Full-Time, Office-BasedSmile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in delivering exceptional patient experiences.This role suits someone who thrives under pressure, communicates with clarity and empathy, and can resolve challenging situations while protecting patient confidence and business performance. You will act as the escalation point for complex cases, ensuring complaints are resolved thoroughly and professionally, without defaulting to cancellations or refunds.Key ResponsibilitiesManage patient complaints end-to-end, including investigation, resolution, and follow-upWork collaboratively with internal teams and Clinical Partners to gather information and action solutionsMaintain patient confidence while supporting positive commercial outcomesKeep accurate case records in HubSpot and follow all internal complaints proceduresIdentify trends to support training, performance improvement, and operational changesProduce daily/weekly reports on complaint status, risks, and resolution timelinesSupport Operations and Retentions in maintaining a solutions-led, customer-first environmentMonitor and manage negative Trustpilot reviews and support responses for anything under 5 starsEnsure compliance with company policies and relevant regulatory standards (including FCA)Conduct thorough investigations using multiple evidence sourcesDeliver clear, professional written and verbal communication to patientsSkills & ExperienceEssential:2+ years’ experience in complaints handling, client resolution, or patient relationsExperience working in regulated environmentsStrong customer advocacy and a commitment to excellent serviceConfident communicator and collaborator across teamsKnowledge of relevant regulations (e.g., FCA)Desirable:Experience in dental, healthcare, or regulated consumer servicesExperience using CRM systems such as HubSpotStrong analytical, problem-solving, and decision-making abilityUnderstanding of dental regulations and standard complaint processesPersonal AttributesCalm, confident communicator with emotional intelligenceSkilled at handling difficult conversations with empathy and commercial awarenessSolutions-focused with excellent judgement under pressureHighly organised, structured, and consistent with documentationProtects brand trust while supporting business performanceThrives in a fast-paced environment with multiple stakeholdersBenefits & PerksClear progression opportunities within a fast-growing, ambitious businessHigh-energy, supportive, and collaborative office environmentStaff discounts across Smile White services and productsEmployee referral programmeFree on-site parking at HQVarious complimentary staff events and social activities throughout the yearChance to be part of a modern, forward-thinking team with real influence on patient experienceIf you’re excited to build your career within a progressive and rapidly expanding company, we’d love to hear from you.
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Patient Complaints Handler
4 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile WhiteLocation: Smile White HQ, Leeds LS11Salary: Up to £30,000Contract: Full-Time, Office-BasedSmile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
2 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile WhiteLocation: Smile White HQ, Leeds LS11Salary: Up to £30,000Contract: Full-Time, Office-BasedSmile White is one of the UK's fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
3 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile White Location: Smile White HQ, Leeds LS11 Salary: Up to £30,000 Contract: Full-Time, Office-Based Smile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
3 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile White Location: Smile White HQ, Leeds LS11 Salary: Up to £30,000 Contract: Full-Time, Office-Based Smile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
2 days ago
Leeds, United Kingdom Smile White Full timeJob DescriptionPatient Complaints Executive – Smile WhiteLocation: Smile White HQ, Leeds LS11Salary: Up to £30,000Contract: Full-Time, Office-BasedSmile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a...
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Patient Complaints Handler
4 days ago
Leeds, United Kingdom Smile White Full timePatient Complaints Executive – Smile White Location: Smile White HQ, Leeds LS11 Salary: Up to £30,000 Contract: Full-Time, Office-Based Smile White is one of the UK’s fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Patient Complaints Handler
5 days ago
Leeds, Leeds, United Kingdom Smile White Full time £24,000 - £36,000 per yearPatient Complaints Executive – Smile WhiteLocation:Smile White HQ, Leeds LS11Salary:Up to £30,000Contract:Full-Time, Office-BasedSmile White is one of the UK's fastest-growing dental brands, with a lively, high-energy HQ based in Leeds (LS11). We are looking for a Patient Complaints Executive to join our Operations team and take a leading role in...
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Complaints Handler
1 week ago
Leeds, United Kingdom Search Consultancy Full timeComplaints Handler Leeds City Centre Immediate start Are you someone who has a passion for delivering the best outcome possible when faced with a challenge or complaint? Are you looking to develop your career in a FCA regulated environment? Are you a strong communicator? Looking for a career in complaints handling or customer service? Are you highly...
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Complaints Handler
1 week ago
Leeds, United Kingdom Search Consultancy Full time**Customer Complaints Handler** **Leeds City Centre** **Full time - Hybrid once training complete** **£26,000.00** We are actively recruiting a Customer Complaints Handler for our reputable client based in the centre of Leeds in modern offices on a permanent basis. **KEY RESPONSIBILITIES**: - Provide a friendly and professional complaints resolution...
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Complaints Handler
4 days ago
Leeds, Leeds, United Kingdom Kerridge Commercial Systems Corp Full time £24,000 - £36,000 per yearRemote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, we're at an exciting stage in our growth...
