Band 4 Patient Pathway Navigator

Employer Royal Free London NHS Foundation Trust Employer type NHS Site Royal Free Hospital Town London Salary £33,094 - £36,195 Pro-rata, per annum, including Inner London HCAS Salary period Yearly Closing 18/12/2025 23:59 Band 4 Patient Pathway Navigator - Amyloidosis NHS AfC: Band 4 Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients. Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation. Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff. The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care. Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP/Secondary Care Provider referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. KEY WORKING RELATIONSHIPS This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service. Key contacts Consultants Medical, nursing and therapy teams Divisional and operational managers Diagnostics and imaging departments Ward administrators Phlebotomy and pathology Clinic reception and clinic nurses Patient navigators and clinical pathway administrators Clinical team Team leaders GPs Other external agencies (e.g. other hospitals, social services, police etc.) Main duties of the job Understands and follows the administrative input required to support the patient's standard clinical pathways from the time the patient is referred through to discharge. Coordinates all administrative processes for each patient's pathway to ensure it is managed smoothly and within agreed time frames. Ensure all patient demographics and contact details are kept up to date on Cerner. When accessing patient records ensure computerised tracking systems are used appropriately. Phone patients to provide instructions, reminders and information where necessary. Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off site locations where required. Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list. Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times. Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies. Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action. Working for our organisation The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top Detailed job description and main responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person specification Education and professional qualifiactions RSA 2 or RSA 3 word processing/typing or equivalent experience Knowledge of medical terminology English and Maths at GCSE level or equivalent Courses / further study attended to demonstrate evidence of personal development Experience Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Experience of dealing with non-routine and complex problems Experience of managing and prioritising own workload and working to deadlines Skills and aptitudes Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to use databases Personal qualities and attributes Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Proactive, forward-thinking, quick problem solving attitude AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role. By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation. If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship, and these will be considered alongside all other applications. Before applying, please ensure that both you and the role meet the eligibility requirements under the UK Visas and Immigration (UKVI) points-based system to avoid disappointment. You can view this here If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. The Trust will request a DBS(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act. By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities. Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date. Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr