Patient Pathway Navigator

The Patient Pathway Navigator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.

The duties and responsibilities listed below are representative of the Patient Pathway Navigator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the department. For a full breakdown of expectations of the role please read the job description.
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.

Guy's and St Thomas' and King’s Health Partners new Cancer Centre offers a full range of services for the diagnosis and treatment of all adult cancers. Patients from across south east London attend for treatment which is not available at their local hospital. The Trust's cancer services will be provided at the Cancer Centre on the Guy’s site as well as the new site at Queen Mary’s Hospital, Kent.

Over the next five years, GSTT will help establish an internationally renowned Comprehensive Cancer Centre by:

- providing the very best cancer service to patients by combining first class clinical care with ground-breaking research and high quality training and development across the AHSC
- improving outcomes and experience for cancer patients with complex needs through earlier diagnosis, effective treatment and the provision of high quality survivorship care
- embedding whole person care across the cancer pathway and strive to bring treatment programmes closer to home
- developing and test new biological and cellular therapies in a range of cancers
- opening a new £160 million cancer centre at Guy’s Hospital and a sister centre in Sidcup, which will transform the delivery of cancer services, so patients will receive the right treatment at the right time, delivered within fewer visits and tailored to their need.

Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.

Actively participate in department development as appropriate and participate in departmental meetings.

The role will consist of line management of Band 3 staff, ensuring the service can operate at time of sickness and absence.

Proactive validation of Cancer PTL (Patient Tracking List) to ensure that breaches are escalated to service management team and clinicians.

Timely tracking of patients appointments, diagnostics and letters as they progress through their respective pathway and effective communication to the clinical team.

Flexibly manage capacity by reducing clinics for annual leave or profiling clinics to meet demand.