Boutique Manager

Boutique Manager – Monica Vinader Location: Liverpool Reporting To: Area Manager Overview Monica Vinader is on a mission to prove that buying better, wearing longer, and doing better don’t have to be mutually exclusive. We are committed to sustainable jewellery, accessible luxury, and delivering outstanding customer experiences. Key Awards Queen’s Award for Enterprise: Sustainable Development 2022 Ethical Sustainable Jewellery Business of the year 2023 (Retail Jeweller) Best Sustainable Watch/Jewellery Brand, 2024 (Country and Town House) Top 50 Inspiring Workplaces (UK and NI), 2024 Responsible Business of the Year, 2025 (Positive Luxury) Responsibilities Driving Sales Drive and exceed the sales budget Develop and implement an action‑oriented business plan for the location Monitor and drive store and team KPIs to maximize growth opportunities Serve as a brand ambassador, ensuring consistency in customer experience across the sales team Build and maintain client relationships in line with company guidelines to drive repeat business Network with corporate and local clients to support the HQ team with revenue‑driving events Building a Strong Team Set clear individual sales objectives and KPIs and provide ongoing coaching and training Coach and develop team through feedback and performance reviews to support career development Manage team in accordance with company policy, escalating issues as they arise Support recruitment: interview candidates and compile feedback from trial shifts Implement approved brand and product training to ensure consistent styling advice and inspiration Delivering Efficiency Execute visual merchandising guidelines to a high standard Maintain an accurate stock file and conduct regular stock counts Ensure accurate payment processing and cash handling through regular team training Ensure proper processing of in‑store services (engraving, aftercare) through regular training Qualifications Experience leading and coaching a team to success, with the ability to develop people in retail roles Demonstrated passion for customer service and delivering exceptional customer experiences People management skills and ability to handle escalations effectively Commercial awareness with a track record of improving sales, KPIs, and driving targets Excellent communication and interpersonal skills Ability to work well under pressure in a fast‑paced environment with a flexible approach Organised with an ability to produce quality work within deadlines Proactive and solution‑focused mindset at all times What We’re Looking For Doer, team player, humble, honest, straightforward, transparent Good teacher/mentor: approachable and accessible Hands‑on, problem‑solver, resilient, flexible, entrepreneurial, and passionate Quick learner, insatiable appetite for growth Sense of humour, love working in a creative environment Additional Requirements Fully flexible to work across all locations and shift times. Ability to document authorisation to work in the United Kingdom. Travel Requirements Travel to other boutiques and concessions may be required. Values Customer Obsessed – deliver outstanding personal experience Caring – treat people with respect and empathy Fast‑Paced – passion and focus to reach customers quickly Exceptional – continual learning and improvement to keep products exceptional Commercial – data‑driven decisions and value creation EEO Statement Monica Vinader is an equal‑opportunity employer. We celebrate the diverse voices of our employees, partners, and the customers we serve. All eligible applicants will receive a fair and unbiased consideration for employment. #J-18808-Ljbffr