Medical Receptionist

Market Surgery is excited to be recruiting a Medical Receptionist to join our busy surgery. An opportunity has arisen to join our team of 11 medical receptionistsMarket Surgery is a conveniently based location in the heart of Wath-Upon-Dearne with excellent transport links to the surrounding area including Rotherham, Doncaster, Barnsley and SheffieldReceptionists play a fundamental role in Primary Care Services. As the first member of staff that a patient will encounter their journey of patient centred care starts with you.22 hours per week over 4 days (Monday, Tuesday, Wednesday, Friday)Shift patterns are a mixture of 07:45 - 13:15 and 13:00 - 18:30Main duties of the jobThe purpose of the role is to:Offer general assistance to the Practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way. Navigate patients to the appropriate care service.Undertake a variety of administrative duties toassist in the smooth running of the Practice including the provision ofclerical support to clinical staff and other members of the Practice teamFacilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agenciesAbout usAt Market Surgery we fundamentally believe that our staff are the most important aspect of our business. They often work in challenging situations and staff morale is of the upmost importance to ensure effective, safe, and patient centred care is offered.As such we offer to prospective candidates an outstanding package of benefits to our staff. We offer colleagues a variety of additional benefits including:Generous Annual Leave entitlementsA variety of other leave entitlements including maternity and absence.You'll be joining a large and yet cohesive team at the Surgery which consists of 49 staff members across both clinical and administrative fields - including a reception team of 11We also work closely with other GP practices across Rotherham, particularly with the other GP practices of Health Village Dearne Valley PCN of which we are an active member.Job responsibilitiesThe duties and responsibilities to be undertakenby members of the Practice Reception team may include any or all of the itemsin the following list however duties may be varied from time to time under thedirection of the Receptionist Team Leader, dependent on current and evolvingPractice workload and staffing levels:Opening up/locking-up of Practicepremises and maintaining security in accordance with Practice protocolsManage timely completion of tasksfor the attention of reception teamsRegistration and deduction ofpatients from the Practice RegisterMaintaining and monitoring thePractice appointments systemProcessing telephone online and faceto face requests for appointments, visits and telephone consultations and patientsare directed to the appropriate healthcare professionalsCare navigation to external careprovidersFiling and retrieving paperworkProcessing repeat prescriptions inaccordance with Practice guidelinesComputer data entry/data allocationand collation; processing and recording information in accordance with PracticeproceduresInitiating contact with andresponding to requests from patients, other team member and associatedhealthcare agencies and providersProviding clerical assistance,including word/data processing, filing, photocopying and scanningKeeping the reception area,noticeboards and leaflet dispensers tidy and free from obstructions and clutterPromote patient uptake of onlineconsultation toolsPromote patient uptake of NHS AppProcess receipt/delivery of patientsamples and vaccinations in line with cold chain policiesPerson SpecificationQualificationsGCSE grade A to C in English and MathsCustomer Service or Business Administration NVQ or equivalentExperienceWorked in a patient/customer facing roleTelephone customer serviceDealing with patients who may become confrontationalExperience of complaint handlingWorked in a medical environmentWorked as a Medical ReceptionistKnowledge and SkillsIT literate (including Microsoft packages Word and Excel)Articulate and excellent communication skills (verbal and written)SystmOne user trainedUnderstanding of general medical terminologyPersonal AttributesResourcefulness and use of judgementMaintain ConfidentialityPolite and courteousAble to work at speed whilst maintaining accuracyMulti-tasker & OrganisedMotivated & Keen for additional responsibilityAbility to work as part of an integrated teamAbility to work independently without supervisionExcellent punctualityDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr