Medical Receptionist

Medical Receptionist The closing date is 15 December 2025 We at Stag Medical Centre & Rose Court Surgery are looking for an enthusiastic individual to join our reception team. We are looking for someone to work 30 hours per week across both our Rotherham based sites to serve the patients of our busy 12,000 patient practice. The position is paid at NHS Agenda for Change Band 2 - £24,465 per annum pro rata. Main duties of the job The successful candidate will need to have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment. Previous experience working within a reception or administrative job role is preferable for our successful candidate. The current surgery hours are between 07:45 am and 06:45 pm Monday to Friday. The successful candidate will need to work their contracted hours flexibly across these times. The working hours are spread over 4‑5 days. The successful candidate will be given usual working days and times but can be requested to amend these depending on the needs of the department with four weeks’ notice. Additional hours will be needed occasionally with prior agreement to cover holidays and sickness. Further details relating to rota patterns can be provided upon request. About us Stag Medical Centre & Rose Court Surgery host a large team of both clinical and non‑clinical staff. The practice aims to mirror agenda for change terms and conditions as well as the NHS pension scheme. Job responsibilities Answer the telephone and care‑navigate patients to the appropriate service. Make, amend and cancel clinical appointments using the practice computerised appointment system. Filing, photocopying and general office duties. Record accurate messages, requests for home visits and prescriptions for and from all clinicians, ensuring timely dissemination and documentation of actions taken. Accurately update patient details (address, phone numbers, etc.) when informed of changes. Handle and record petty cash received from patients. Unlock all areas at the beginning of the day and lock up at the end of each day following practice security procedures. Plan and organise own day‑to‑day work, resolve straightforward job‑related tasks and minor problems. Attend meetings as required. Ensure appropriate handover arrangements with colleagues at the end of each shift. Provide cover for holidays and sickness as part of a flexible reception team. Participate in annual appraisal and Personal Development Review (PDR). Engage in ongoing training and personal development relative to the role and mandatory in‑house training events. Undertake any other duties as may be determined from time to time, commensurate with the role and grade. Issue repeat prescriptions when required (training will be given). Perform all duties accurately and efficiently, with particular attention to detail. Multi‑task and maintain a professional/sensitive approach in a busy office environment. Maintain effective lines of communication at all times, both verbally and in writing. Regularly access the practice email system and use it as an effective means of communication. Comply with practice security guidelines, health and safety and fire regulations including roll‑call register. Maintain commitment to patient confidentiality, the General Data Protection Regulations and relevant policies and protocols. This job description is not intended to be a complete list of duties but includes the main duties attached to the post. It may be amended at a future date in consultation with the Post Holder to reflect any changing work patterns likely to be permanent. Person Specification Qualifications Education to Secondary School Level Experience Working within a busy environment Previous reception and/or administrative experience Experience of using SystmOne Surgery Software Experience of working with the general public Experience of working within NHS Skills & Knowledge Computer literacy and keyboard skills including data input Good communication skills, both written and verbal Prioritisation and organisational skills Able to work as part of a team and on own initiative Can work to deadlines Other Maintains a flexible approach to work and the ability to adapt to a changing environment Demonstrates motivation and enthusiasm Reliability Shows commitment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Stag Medical Centre & Rose Court Surgery #J-18808-Ljbffr