Workshop Controller

13 hours ago

West Hallam, United Kingdom Pentagon Group Full time

# Workshop Controller## Job Introduction**Main Purpose of the Role*** Drive continuous improvement in workshop efficiency and performance.* Ensure fleet targets are met through effective planning and execution.* Act as the primary point of contact for all technical queries, providing clear and accurate feedback.* Oversee all operational aspects of the corporate fleet workshop to ensure smooth day-to-day running.* Work in partnership with the PDI Team Leader* Identify and escalate issues or concerns promptly to the Aftersales Manager**Key Responsibilities****Workshop Operations*** Maintain a clean, safe, and organised work area.* Use workshop equipment and tools responsibly, reporting any defects or issues.* Follow all workshop health & safety procedures, working safely at all times.* Contribute to overall workshop efficiency and team targets.* Collaborate with colleagues to ensure effective workflow and customer satisfaction.**Cost & Efficiency*** Accurately log labour time and parts usage for each job.* Work efficiently to minimise vehicle downtime and improve turnaround times.* Avoid unnecessary waste of materials and consumables.* Minimise rework and warranty claims by performing high-quality, right-first-time repairs.**Key Performance Objectives*** Complete jobs within allocated times to dealership and manufacturer standards.* Maintain high levels of first-time fix rates and minimise customer returns.* Ensure accurate record-keeping and documentation for all work completed.* Oversee and support workshop technicians in their daily activities.* Oversee workshop scheduling and workload allocation.* Review and approve job cards to ensure accuracy and compliance.* Ensure adherence to warranty processes and procedures.* Maintain workshop tools, machinery, and equipment.* Plan and coordinate technician holiday schedules to balance operational needs.* Monitor training progress and development for technicians.* Coordinate and support off-site technician assignments.* Oversee and organise both external and in-group repair activities.* Collaborate with the parts department to streamline operations and ensure efficient workflow.* Support a clean, safe, and productive workshop environment.* Promote the Pentagon Group core values through professional conduct and service quality* Contribute positively to workshop team culture and performance.* Demonstrate strong attention to detail and pride in vehicle presentation.### Workshop Controller* **Salary** 30,000 +Great company Benefits* Annual* **Job Reference** ukmotus/TP/13162/1698* **Contract Type** Full Time* **Closing Date** 19 December, 2025* **Job Category** Service* **Business Unit** PMG West Hallam* **Location** West Hallam, United Kingdom* 19 November, 2025
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