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Technical Account Manager
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Join to apply for the Technical Account Manager role at NatWest Boxed. Job Description Join us as a Technical Account Manager. You’ll be our client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients. Responsibilities Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products. Own the technical relationship with clients, advising them on product capabilities and best practices for product success. Drive end‑to‑end project delivery for client implementations – building and managing delivery plans, tracking milestones, risks and dependencies across client, Boxed and NatWest estates. Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance and supporting teams to resolve issues and unblock progress. Translate business needs into technical requirements – leading technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services. Partner with Product and Engineering to influence future roadmap based on client needs. Set up and run governance frameworks, including regular status updates, steering committees and escalation pathways – ensuring delivery against client expectations. Own and manage standardised delivery and performance client reporting, providing regular reporting to internal stakeholders. Required Skills Experience in a Technical Account Management role within FinTech, payments or BaaS. Exceptional client management and negotiation skills with ability to lead technical and commercial discussions. Strong product knowledge for assigned product line with experience of pitching and explaining industry best practices. Proven track record leading technical delivery for multi‑stakeholder enterprise clients, navigating technical and commercial challenges. Ability to clearly and confidently explain current product capabilities and future roadmap. Ability to problem‑solve whilst supporting clients to navigate product limitations to achieve their goals. Solid understanding of RESTful APIs, white‑labelled front‑end applications, system integrations and microservices architectures. Additional Experience (Advantageous) Experience working in a scale‑up environment. Understanding of UK banking regulations, KYC/AML and embedded finance use cases. Familiarity with Open Banking standards and cloud‑native architecture. Location United Kingdom – The role is based in the UK; normal working days must be carried out in the United Kingdom. Employment Full‑time, Mid‑Senior level, Sales and Business Development, Banking. Referrals increase your chances of interviewing at NatWest Boxed. #J-18808-Ljbffr
