Car Scheme Administrator, Central Transport

6 days ago


Bracknell, United Kingdom Waitrose & Partners Full time

OverviewCar Scheme Administrator, Central Transport role at Waitrose & Partners. The Central Transport Car Scheme Administration Assistant supports all Partnership vehicle operations in the governance of driver and vehicle sourcing, management and cost control, delivering a high level of customer service to vehicle operators and suppliers while maintaining information accuracy and adherence to processes. The role requires taking ownership for operational success and personal development.ResponsibilitiesMaintain accuracy and integrity of information held in CT systems and processesInvestigate information discrepanciesRetain documentation as specifiedPromote, develop and deliver outstanding customer serviceIdentify trends in errors, incidents and additional costsPlace new car orders and arrange deliveriesUse relevant systems effectively (Key 2 and other CT systems)Create profiles, update data, events and incidents in CT systemsRespond to phone calls and emails in a timely manner to support SLAsHousekeep archived informationBuild relationships with car dealerships and third-party providersSupport partners with guidance on the Partnership Car SchemeDemonstrate flexibility to enable business targets; participate in continuous improvement activities to achieve KPIsAttend meetings and briefings including democratic activityApply health and safety standards and information security instructions; ensure a safe working environmentDevelop and communicate ideas to management to improve customer feedbackMaintain an active Personal Development Plan (PDP)Mentor peers to share best practiceEssential skills and/or experienceAbility to work on own initiative and prioritise workloadExperience in an administration/customer service roleExperience in a fleet-based environmentGood working knowledge of IT systems (Key 2, Google, Microsoft Office)Intermediate spreadsheet skillsDesirable skills and/or experienceKnowledge of employee car schemesExperience handling high capital amounts and confidential materialAbout The PartnershipWe’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We are Partners, driven by a purpose to build a happier world. We aim to be brilliant at retail, continuously innovating and delivering value with price, quality and service. Partners share ownership and responsibility for success, working together with kindness and respect.We embrace differences and strive to create an environment where Partners feel they belong and can thrive. We make a difference together.Additional informationSome roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed during recruitment and asked to complete relevant documents promptly. DBS checks may be carried out by a third-party body and financial probity checks may apply for some roles. We encourage applying early as vacancies can close quickly. We support flexible working where possible, including flexible or compressed hours, job sharing or shorter contracts; discuss this with the hiring manager at interview. #J-18808-Ljbffr



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