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Assistant Lettings Manager/Valuer

2 weeks ago

Manchester, United Kingdom Julian Wadden Full time

Assistant Lettings Manager/Valuer Thornley Groves (part of Lomond, the UK’s leading network of lettings and estate agencies) invites applications for a full‑time, permanent position at our City Centre branch. Salary range: £36,000 – £40,000 plus OTE. Job Overview This role drives organic business growth for the City Lettings Department, supporting the Head of City Lettings while acting as a senior team leader in a high‑volume, fast‑paced environment. Key Responsibilities Generate new business through proactive outreach, landlord engagement and portfolio growth activity. Conduct market appraisals and convert valuation opportunities into instructions. Drive revenue via effective fee negotiation, objection handling and strong commercial decision‑making. Support day‑to‑day departmental performance and cover senior duties when required. Maintain service standards, compliance, and operational discipline across the team. Build strong relationships with landlords, tenants and key partners to support service delivery. Monitor team KPI’s and contribute to department targets, letting performance metrics and income goals. Coach and develop letting team members to strengthen capability and drive high performance. Ensure accurate use of CRM platforms, online booking systems, and marketing portals. Produce reports, track performance data and support operational decision‑making. Bring new properties to market with accurate pricing, compliant documentation and high‑quality marketing standards. Update landlords with viewing feedback and recommend pricing adjustments where appropriate. Skills and Experience Proven experience in residential lettings or sales, preferably in a city‑centre or high‑volume environment. Track record of business development, landlord acquisition and portfolio growth. Experience at senior or supervisory level, capable of supporting or leading a team. Strong communicator, able to influence landlords, negotiate fees and present service propositions. Target‑driven with commercial awareness and ability to meet KPI’s and revenue targets. Familiarity with CRM platforms and property portals. Excellent organisational skills, capable of independent decision‑making and managing competing priorities. Proactive, driven and able to work without constant supervision. Skilled at converting valuation opportunities and overcoming landlord objections. Excellent interpersonal skills, working effectively within a collaborative team environment. Demonstrated leadership capability, confident in setting standards and supporting team development. Benefits Smart spending app discounts at over 900 retailers; wellbeing centre resources for health, fitness and mental wellbeing. Employee Assistance Programme with free counselling support sessions. Annual leave purchase scheme – up to 5 extra holiday days. Smart Tech Scheme for latest gadgets and appliances. Cycle2Work Scheme to help reduce carbon footprint. Enhanced Family Friendly Leave for maternity, paternity, adoption & IVF. Competitive base pay aligned with market value, plus commission and performance bonuses. Special days and celebrations for length of service. Pension pot contributions. Professional development support – funding for qualifications. Social events and team‑building activities. Location Manchester, United Kingdom (City Centre branch) Employment Type Full‑time, permanent Seniority Level Mid‑Senior Level Job Function Sales and Management – Real Estate Lettings Apply We value diversity and inclusion and welcome applicants of all nationalities, backgrounds, abilities and perspectives. Introduce yourself, show your experience and let us know why you are the best fit for this role. #J-18808-Ljbffr