Lettings Account Manager

1 week ago

Manchester, United Kingdom X1 Lettings Full time

**Lettings Account Manager**

Are you ready to join an exciting, fast paced, multi award winning Property Lettings Company? Working with us you will have the opportunity to grow your career by working within our busy and friendly Manchester Office, delivering fantastic customer care to strengthen our retention of customers/tenants whilst continually building our strong reputation. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.

**Welcome to X1 Sales and Lettings**

X1 is a dynamic and highly successful Property Letting and Sales company, established in Liverpool in 2011. After exciting business growth we have gone from strength to strength and now operate offices in Liverpool, Manchester in 2014, Leeds in 2017, and Kent in 2020. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.

**Our Values**

Our values of Quality; Teamwork; Accountability; Flexibility; Compliance and Fun are at the heart of our culture and the way we do things and essential to our sustained success.

**The Role - Your Focus and Contribution**

As the Lettings Account Manager you will be responsible for all aspects of tenancy administration and property compliance. You will work closely with the Enquiries, Viewings and Bookings Account Manager and guided by your Senior Account Manager who will delegate tasks accordingly.

You will be customer facing and ensure that all the tenants within your portfolio experience the highest level of care and customer service to ensure they have a happy living experience with X1.

**What you will bring**:
We want a highly organised individual, with an eye for detail, great self management skills, someone is proud of what they do and has a people friendly personality.

**Essential requirements**:

- Ability to think and plan ahead
- Getting things done - planning and organising
- Strong customer focus and excellent relationship management skills
- Quality and standards. Professionalism in both attitude and personal appearance
- Ability to communicate with excellence
- Passion, energy and confidence
- ARLA qualified or willing to study towards - we sponsor our people through these qualifications

**Where you will be based**:

- You will be based in our Manchester Media City office.
- You will travel to other locations from time to time for meetings, conferences, awards and development days.

**We offer**:
A competitive salary, 25 days holiday (plus Bank Holidays) and investment in your on-going training and development.

Location: Manchester
Contract type: Full time, Permanent
Hours: 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday

**Salary**: ranging from £18,000 - £25,000 per annum dependent on experience

You may have experience of the following: Property Manager, Asset Management, Real Estate, Lettings Manager, Property Management, Housing Association, Tenancy and Neighbourhood Services Officer, Social Housing, Lettings Service, Affordable Rents Programme, Housing Officer, etc.

Ref: 135 742

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