Connection Coordinator

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee.You will attract a salary of £35,158 per annum and a bonus of 3%.Close Date: 5th November 2025Reservist Leave – Additional 18 days full pay and 22 unpaidPrivate Health Insurance / SimplyHealthPersonal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)Tenancy Loan Deposit Scheme, Season Ticket LoanTax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing SchemesOccupational Health supportSwitched On – scheme providing discount on hundreds of retailers’ productsDiscounted gym membershipJob Purpose:Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA.Dimensions:Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work.You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job.Principal Accountabilities:Develop great relationships with customersReceive and process the customer's initial enquiriesFacilitate the booking of surveyor site visitsRaise, issue and manage customer's quotationsProcess payments for customersOperate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of workLiaise with both operatives and contractors to support with any site issuesHelp investigate customer complaints and escalateRecord and co-ordinate Electricity Guaranteed Standards and GSOP StandardsTo assist with any compliance or UAT projectsTo assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activitiesWhat we are looking for:Desire to develop and succeedComputer literate and use a variety of systems with fast and accurate keyboard skillsWork co-operatively with others to achieve shared goals and improve the contribution of all members of the teamInitiative to resolve problemsNature and Scope:The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance.The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers.The Connection Coordinator will report directly to the Connection services Team LeaderHealth & Safety ResponsibilitiesManagers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.You are already a user of this site. Please log on.You are already a user of this site. Please log on. #J-18808-Ljbffr