NIGHT PORTER

2 weeks ago

City Of London, United Kingdom One Aldwych Full time

Night Porter (Contract: Full time) Overview One Aldwych is one of the very few hotels in London, or indeed the world, that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent. We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House. Our promise to you 28 to 32 days holiday per year (increase with years of service) Complimentary stay including a food and beverage experience Career planning – regular performance reviews £1,000 “Refer a Friend” scheme 50% discount in Food and Beverage outlets Cycle to work scheme or season ticket loan Uniform and meals on duty Discounted friends and family rates Employee assistance programme Reward programmes, long service awards and staff recognition incentives What You Will Bring Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow As part of our Concierge team, you will strive to create warm memorable and personal experiences for our guests Previous experience in a 4 or 5 star hotel is beneficial You will engage and always be successful at making good first and lasting impression Must be able to drive and have a full clean UK driving licence, held for more than 5 years (and must be over the age of 25yrs to comply with the hotel insurance policy) Your Responsibilities Our Night Porters are responsible for being the welcoming face of One Aldwych, always going the extra mile to assist our guests with requests. You will handle all guest requests, queries and comments in a courteous and prompt manner, taking the necessary action steps and ensuring follow‑through where required. In the absence of the Night Manager, you will confidently oversee the arrival and departure journey for the guests, whilst collaborating with the Night Security team to ensure the safety and security of guests and associates. You will ensure that the highest standards of cleanliness are maintained in the lobby and on the hotel forecourt. You will transport departing guests luggage from the room to the lobby, then into a car or taxi, ensuring that the guest has verified that all luggage has been accounted for. You will ensure that luggage has been stored safely according to prescribed procedure. #J-18808-Ljbffr

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