Practice Receptionist

To provide a professional, and appropriate reception service to the public and all users of High Oak Surgery, maintaining confidentiality at all times. To book appointments with the most relevant clinician and complete daily administration tasks using the surgery's computer systems. The successful candidate will be expected to work a shift rota that includes 07:30 starts and 18:30 & 20:00 finishes. Main duties of the job To deal politely and efficiently with all patient queries via the telephone and face-to-face The booking patient appointments via the telephone, face-to-face and via the website with the most appropriate clinician, ensuring that Care Navigation is carried out The booking home visit triage requests ensuring that all relevant information is gathered and forwarded to the GP Completing daily tasks in a timely manner using the surgery's IT programmes including, EMIS, Docman, Footfall and email Dealing with prescription requests ensuring they are forwarded to the relevant GP for action About us At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk) Job responsibilities To deal politely and efficiently with all patient queries via the telephone and face-to-face The booking patient appointments via the telephone, face-to-face and via the website with the most appropriate clinician, ensuring that Care Navigation is carried out The booking home visit triage requests ensuring that all relevant information is gathered and forwarded to the GP Completing daily tasks in a timely manner using the surgerys IT programmes including, EMIS, Docman, Footfall and email Dealing with prescription requests ensuring they are forwarded to the relevant GP for action Scanning any correspondence received into the surgery Receive and distribute messages to all staff within the surgery ensuring all relevant information is gathered and forwarded Deal tactfully and sensitively with patients, relatives, and other visitors to the surgery To follow the opening-up and closing-down process for the surgery To participate in the staff rota, to include early and late duties as required To adapt to any changes in administrative procedures To ensure the confidentiality of all patient information at all times Covering for other colleagues in their absence, including sickness and annual leave Person Specification Qualifications and Education GCSE Level A-C in Maths and English (or equivalent) Knowledge and Training Knowledge of Microsoft Office (e.g. word, excel and email) Knowledge of EMIS Experience Previous experience of working in a customer service type role / dealing with members of the public Previous experience of working in a administration role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr