Care Coordinator

(PREVIOUS APPLICANTS NEED NOT APPLY)

2 POSITIONS AVAILABLE AM & PM SHIFTS

Job Summary:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Job Responsibilities:

- Receiving patients, consulting with members of practice team

Processing personal and telephone requests for appointments, telephone consultations/triage and ensuring callers are directed to the appropriate healthcare professional

Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link

Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

GENERAL ADMINISTRATION

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Processing and distributing incoming and outgoing mail

Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
- Perform any other relevant and reasonable duties that may be requested by the lead

receptionist, practice manager or partners.
- Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT
- Ensure that all records are accurately compiled in advance for each consulting session.
- Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
- Ensure correspondence, reports, results, etc., are filed in correct record.
- Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

CONSULTATION ROOM PREPARATIONS
- Clearing and re-stocking of consulting rooms as required
- Consulting rooms prepared in readiness for each consulting session.
- **Rooms are checked at the end of each consulting session and left tidy and secure.**

**Job Types**: Part-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: No more than 25 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 3 years (required)
- Medical Receptionist in GP practice: 3 years (required)
- EMIS/Docman: 3 years (required)

Work Location: In person

Application deadline: 03/05/2024
Expected start date: 03/02/2025