Principal Complaints Officer
6 days ago
We are looking for a Principal Complaints Officer to lead high‑level complaints and appeals across Bolton Council. Responsibilities Manage a caseload of complex "Stage 2" complaints and appeals. Liaise with colleagues and stakeholders, from front‑line staff to members of Parliament, councillors and the Local Government and Social Care Ombudsman. Research and investigate cases, preparing balanced, professional responses to customers. Advising and training officers on the new Ombudsman Code to be implemented in April 2026, supporting a learning culture and continuous improvement. Play a central role in leading change and delivering customer‑focused improvements across the council’s 350 services. Qualifications Experience in complaints handling, either in the public or private sector, with a proven record of dealing with complex cases. Customer‑focused, high level of written and spoken English, with the ability to communicate at all levels of the organisation. Organised, analytical and skilled in problem‑solving, able to conclude cases impartially and fact‑based. Results‑driven, motivated to support service improvements, and able to work effectively within a team. Fluency duty compliant – specified level of spoken English as per the person specification. Benefits Generous annual leave allowance and flexible working arrangements. Access to Pension Scheme, salary sacrifice schemes and gym membership discounts. Employee wellbeing and support services. Opportunity to work in Bolton Town Hall with excellent transport links. Applications will close at the end of a two‑week period or earlier if a suitable candidate is found. #J-18808-Ljbffr
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Bolton, United Kingdom Bolton Gin Company Full timeA leading local council in Bolton is seeking a Principal Complaints Officer to lead in providing quality service in complaints handling. The role involves managing complex complaints, advising officers on processes, and ensuring fair outcomes across the council. Ideal candidates will have relevant experience, strong communication skills, and a...
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Senior Complaints
6 days ago
Bolton, United Kingdom Bolton Council Full timeA local government authority is seeking a Principal Complaints Officer to lead high-level complaints and appeals. The successful candidate will manage complex cases, liaise with stakeholders including MPs, and ensure effective customer-focused improvements across services. The role requires strong communication skills and experience in complaint handling....
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Bolton, United Kingdom Bolton Gin Company Full timeGrade: I scp 31 £41,771 to scp 35 £46,142Contract: PermanentEssential Requirement: A relevant degree level qualification or equivalent experience Unfortunately, we are unable to offer sponsorship for this role. Artificial Intelligence (AI)We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking...
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Complaints Support Officer
2 days ago
Bolton, United Kingdom Bolton Council Full timeGrade : D scp 6 £25,989 to scp 11 £27,142Contract : PermanentUnfortunately, we are unable to offer sponsorship for this role.Artificial Intelligence (AI)We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally...
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Complaints Support Officer
52 minutes ago
Bolton, United Kingdom inploi Full timeOverviewGrade: D scp 6 £25,989 to scp 11 £27,142. Contract: Permanent. Unfortunately, we are unable to offer sponsorship for this role.Artificial Intelligence (AI) at Bolton CouncilWe embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please...
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Complaints Handler
2 days ago
Bolton, United Kingdom Love Energy Savings Full timeFirst Line Complaints Handler £26,500 PA Bolton/Hybrid (2 days a week in office expectation) Monday-Friday, 37.5 hours per week The Role Love Energy Savings are passionate about treating our customers fairly throughout the full sales process and beyond. We are on the hunt for highly professional First Line Complaints Handlers who are well organised and...
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Bolton, United Kingdom Bolton Council Full timeA local council in the UK seeks a Complaints Support Officer to enhance its service delivery. This role requires an individual who is customer-focused, well-organized, and able to handle sensitive information with confidentiality. You will be the first point of contact for complaints, triaging them and ensuring appropriate follow-up. The position offers...
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Complaints Handler
6 days ago
Bolton, United Kingdom Axa Full time**Description**: Are you passionate about delivering outstanding customer service? Are you ready to lay the groundwork for a truly meaningful career? Want to work for an award-winning company? We have several exciting opportunities for Complaints Handlers to join us on a permanent basis in our Bolton office. Working within our Commercial Insurance...
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Impactful Complaints Support Specialist
2 days ago
Bolton, United Kingdom Bolton Gin Company Full timeA local council in Bolton is seeking a Complaints Support Officer to support the team in managing inquiries and complaints. In this role, you will liaise with colleagues, ensuring that residents and businesses receive fair outcomes. The ideal candidate is customer-focused and detail-oriented, with strong communication skills and the ability to work...
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Commercial Complaints Handler
1 week ago
Bolton, United Kingdom Axa Full time**Description**: Are you passionate about delivering outstanding customer service? Are you ready to lay the groundwork for a truly meaningful career? Want to work for an award-winning company? We have several exciting opportunities for Commercial Complaints Handlers to join us on a permanent basis in our Bolton office. Working within our Commercial...
