Complaints Support Officer — Flexible Public Service

We are looking for a Principal Complaints Officer to lead high‑level complaints and appeals across Bolton Council. Responsibilities Manage a caseload of complex "Stage 2" complaints and appeals. Liaise with colleagues and stakeholders, from front‑line staff to members of Parliament, councillors and the Local Government and Social Care Ombudsman. Research...

OverviewGrade: D scp 6 £25,989 to scp 11 £27,142. Contract: Permanent. Unfortunately, we are unable to offer sponsorship for this role.Artificial Intelligence (AI) at Bolton CouncilWe embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please...

Grade : D scp 6 £25,989 to scp 11 £27,142Contract : PermanentUnfortunately, we are unable to offer sponsorship for this role.Artificial Intelligence (AI)We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally...

A local council organization in Bolton is seeking a Complaints Support Officer to enhance service delivery. The role involves being the first point of contact for complaints, triaging cases, and supporting the team in tracking progress. Ideal candidates will be customer-focused, organized, and tech-savvy, ensuring sensitive information is managed...

OverviewGrade: K scp 39 £50,269 to scp 43 £54,495. Contract: Permanent. Essential Qualification: A degree or degree-equivalent qualification.Unfortunately, we are unable to offer sponsorship for this role.The RoleA wonderful opportunity has been created at Bolton Council for a talented individual to take up a new managerial role with a remit cross-cutting...

A leading local council in Bolton is seeking a Principal Complaints Officer to lead in providing quality service in complaints handling. The role involves managing complex complaints, advising officers on processes, and ensuring fair outcomes across the council. Ideal candidates will have relevant experience, strong communication skills, and a...

Grade : K scp 39 £50,269 to scp 43 £54,495 Contract : Permanent Essential Qualification : A degree or degree-equivalent qualification Unfortunately, we are unable to offer sponsorship for this role. Artificial Intelligence (AI) We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for...

A local council in Bolton is seeking a Complaints Support Officer to support the team in managing inquiries and complaints. In this role, you will liaise with colleagues, ensuring that residents and businesses receive fair outcomes. The ideal candidate is customer-focused and detail-oriented, with strong communication skills and the ability to work...

A local government authority in Bolton seeks a Complaints Support Officer to join their new team. The role involves managing queries and complaints, ensuring fair outcomes for residents, and liaising with various Council services. Candidates should be customer-focused, organized, and have strong communication skills. This position provides an excellent...

**Description**: Are you passionate about delivering outstanding customer service? Are you ready to lay the groundwork for a truly meaningful career? Want to work for an award-winning company? We have several exciting opportunities for Complaints Handlers to join us on a permanent basis in our Bolton office. Working within our Commercial Insurance...