Customer Support Engineer
3 days ago
Join to apply for the Customer Support Engineer role at Mitsubishi Corporation Overview The Customer Support Engineer will work closely with the Engineering Team to provide daily technical assistance to customers, address various technical matters, and support maintenance activities planning and execution phases. The team supports the operation and maintenance of OEM Steam/Gas/CCGT Turbines and related Control and Auxiliary Systems, providing engineering support during outages, operation, and for new business development or existing business expansion. The goal is to ensure reliability, availability, and safety of operating assets. Responsibilities Provide problem resolution for customers related to gas turbines, steam turbines, generators and relevant auxiliaries. Work within a multidisciplinary engineering team and learn gas turbine, steam turbine, and generator operational aspects in addition to primary duties. Assist engineering manager and team with various customer support activities. Travel to sites and customer premises as required. Prepare and write technical reports, technical procedures, and other documentation under supervision. Respond to internal and external customer requests for technical issue resolution using technical knowledge and sound engineering principles. Escalate issues as needed, acting as a liaison between field and design to drive technical resolution and corrective actions. Establish and maintain relationships with customers to address technical issues/requirements in a timely manner. Lead and manage root cause analysis for technical issues and drive solutions. Work autonomously, take the lead in developing solutions, and operate under pressure with tight deadlines. Know and implement the quality policy of MPW-EU and comply with safety policies, practices, and procedures at all times. Protect confidential information and avoid disclosure to third parties. Who can apply? You must have a Full Right to Work in the UK. You must have a Full UK Driving License and access to a car (travel between sites may be required). Bachelor's Degree in Mechanical Engineering is preferred, with exposure to Gas Turbine design, operation, repair, service, installation or commissioning. Experience in developing and writing specifications and/or proposals. Effective customer service and strong organizational skills. Strong analytical and problem-solving abilities and adept at communicating with all levels of the organization. Proficient technical report writing and communication skills. Ability to work in a multidisciplinary team with diverse cultures and nationalities. Good knowledge of MS Office Suite (Word, Excel, PowerPoint) and experience with simulation software. Fluency in business English; knowledge of Japanese is advantageous but not essential. Benefits include contributory pension, EV car scheme, AXA private healthcare (including dentist and optician cashback, virtual GP), life assurance, discretionary annual bonus, discounted gym membership, and workplace nursery benefit. Seniority level Entry level Employment type Full-time #J-18808-Ljbffr
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Controls Software Engineer
2 weeks ago
Leeds, United Kingdom The Engineer UK Full timeControls Software Engineer (PLC/SCADA) – Customer Service Join to apply for the Controls Software Engineer (PLC/SCADA) – Customer Service role at The Engineer UK 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About The Job At Syntegon Telstar UK Ltd., we represent the Syntegon Telstar range of...
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Customer Support Engineer
1 week ago
Leeds, United Kingdom We Seal Full timeLocation: UK (with UK & International Travel) Reporting to: Engineering Team Leader Working hours: (42.5 hours/pw) Paid overtime above 42.5 hours Salary: £41000/per annum + company vehicle + very comprehensive benefits package Are you a skilled Mechanical Engineer who thrives on solving problems, working directly with customers, and delivering exceptional...
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Regional Head of Partnerships
2 weeks ago
Leeds, United Kingdom Primary Engineer Full timeReports to: Head of Business Development & PartnershipsIf the following job requirements and experience match your skills, please ensure you apply promptly.Location: Remote (with regional and occasional national travel)Salary: £40,000Contract: Full-time, PermanentPurpose of the RoleThe Regional Head of Partnerships is the ambassador for Primary Engineer...
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Leeds, United Kingdom Syntegon Technology GmbH Full timeAt Syntegon Telstar UK Ltd., we represent the SyntegonTelstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and...
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Leeds, United Kingdom SYNTEGON Full timeAt Syntegon Telstar UK Ltd., we represent the SyntegonTelstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world‑class after‑sales solutions, upgrades, and...
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Leeds, United Kingdom Syntegon Telstar Full timeJob Description As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You’ll work within a flexible, multi‑skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and...
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Leeds, Leeds, United Kingdom SYNTEGON Full timeCompany Description At Syntegon Telstar UK Ltd., we represent the Syntegon Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia.With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales...
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Engineering Service Scheduler
2 weeks ago
Leeds, United Kingdom Marble Talent Group Ltd Full timeA leading recruitment agency in the UK seeks a skilled administrator to manage service bookings, engineer schedules, and customer inquiries. The ideal candidate should possess strong communication skills, attention to detail, and the ability to work independently. Offering a salary range of £26k – £32k, this role is pivotal in providing excellent...
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Customer Support Coordinator
2 weeks ago
Leeds, United Kingdom Sycous Limited Full timeThe purpose of this role is to deliver excellent customer service to our existing and new software, billing and engineering customers. You will work alongside the team to provide industry leading support to our internal and external customers, from onboarding and engineering to billing and consumer management services. We are looking for someone who is...
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IT Support Engineer
2 weeks ago
Leeds, United Kingdom BeTechnology Group Limited Full time**Role**: IT Support Engineer **Location**: WFH (1 day / month Leeds) **Salary**: £30K DOE I am looking for an IT Support Engineer to join a market leading cloud solutions company in Yorkshire on a permanent basis. As the IT Support Engineer you will work in a team of 2 as the first point of call for customers, ensuring that their issues are resolvedwith a...
