Access Screening Officer

7 days ago

Enfield, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in Enfield to assist with the appointment of a Access Screening Officer on a 2 -month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay 16.50- 20.75 per hour Summary The Access Screening Officer will be the first point of contact for residents accessing Adult Social Care services via Enfield Councils 1001 ASC enquiry telephone line and other communication channels. The postholder will provide clear accurate and timely information to customers assess initial needs and risks and determine eligibility for services benefits or concessions. By gathering essential information at the first point of contact the officer will ensure referrals are handled efficiently and customers particularly elderly and vulnerable residents are directed to the right support and resources. Responsibilities Use judgement and decision-making skills to assess customers needs eligibility for services funding benefits or concessions. Identify potential risks to elderly or vulnerable service users and elevate safeguarding concerns in line with Council policies. Allocate and signpost customers to appropriate resources services or specialist teams to meet their needs. Contribute to continuous service improvement and promote Enfield Councils commitment to customer care. Essentials Educated to GCSE level or equivalent with good literacy and numeracy skills. Knowledge of Adult Social Care services and related statutory responsibilities. Experience handling enquiries from the public including vulnerable or distressed individuals. Experience working in a customer service or contact centre environment. Please note You should be available to work immediately or at a short notice. You should have right to work in U.K This role requires an Enhanced DBS Disclaimer Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent. Important We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1601193 Key Skills Active Directory,Identity & Access Management,LDAP,SAFe,Assistive Technologies,Authentication,Pediatrics Experience,NVDA,Sailpoint,SSH,SSO,Oracle Employment Type Full Time Experience years Vacancy 1 #J-18808-Ljbffr

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