Resident Liaison Officer
1 day ago
Resident Liaison OfficerBased in EnfieldTemp on going£18.71 per hour Umbrella Experience in retrofit and SHDFNeeds to be able to drive and have a clean driving LicenceBased in EnfieldNeeds to be a team player and proactiveProperties are scattered over Enfield2 stage interviews1 hour drive away Max We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes, including energy-efficiency upgrades, whole-house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams-ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process. Key Responsibilities Resident Engagement & Communication Serve as the main liaison for residents throughout pre-works, installation, and post-works stages of retrofit projects. Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements. Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy-efficiency improvements. Manage resident expectations and resolve any concerns or issues promptly and professionally. Project Coordination Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling. Support the delivery of PAS 2035-compliant projects by assisting in gathering required resident information and providing feedback to project teams. Track and update appointment schedules, access arrangements, and resident satisfaction. Report progress, risks, and resident feedback to project management teams. Skills & Experience Required Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer-facing role within housing, construction, or retrofit. Working knowledge of retrofit processes, energy-efficiency upgrades, and PAS 2030 / PAS 2035 standards. Exceptional communication and interpersonal skills, with the ability to work with diverse communities. Strong organisational skills and the ability to manage multiple properties and appointments. Experience handling complaints and resolving issues diplomatically. IT literacy (MS Office, CRM systems, scheduling software) Personal Qualities Empathetic and resident-focused. Highly organised with strong attention to detail. Calm under pressure and adaptable to change. Able to work independently and as part of a multidisciplinary team. #J-18808-Ljbffr
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Resident Liaison Officer
3 days ago
Enfield, United Kingdom Daniel Owen Full timeResident Liaison Officer V185909_1765519302 Posted: 12/12/2025 Resident Liaison OfficerBased in Enfield Temp on going £18.71 per hour UmbrellaExperience in retrofit and SHDFNeeds to be able to drive and have a clean driving LicenceBased in EnfieldNeeds to be a team player and proactiveProperties are scattered over Enfield2 stage interviews1 hour drive away...
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Resident Liaison Officer
1 day ago
Enfield, United Kingdom LinkPoint Resources Ltd Full timeYou will work closely with residents, building users, and the operations team to plan communications on works. You will be process driven and have experience working to tight deadlines. Full training will be provided. **_Salary up to £28,000 - the hours are 08:30-17:00 in the office with a 30-minute lunch break._** **_This is a 3-month temporary role with...
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Resident Liaison Officer
1 day ago
Enfield, United Kingdom Linkpoint Resources Limited Full timeYou will work closely with residents, building users, and the operations team to plan communications on works. You will be process driven and have experience working to tight deadlines. Full training will be provided. - **Salary up to £28,000 - the hours are 08:30-17:00 in the office with a 30-minute lunch break.**_ - **This is a 3-month temporary role with...
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Resident Liaison Officer
3 days ago
Enfield Town, United Kingdom Skilled Careers Full timeJob: Resident Liaison Officer Location: Enfield My client are a very well known main contractor and they are currently recruiting for a Resident Liaison Officer based in Enfield. You must have a full UK driving licence and your own vehicle. **Duties**: Health & Safety Ensure residents are fully aware of all works due to be carried out, the timescales and...
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Resident Liaison Officer
2 weeks ago
Enfield, United Kingdom Positive Employment Full timePositive Employment is currently recruiting for a Resident Liaison Officer for our client based in Enfield. **Duties and Responsibilities but not limited to**: - To work collectively with the Capital Programme Team to support the successful delivery of the programme. - Develop bespoke project communications strategies. - Produce suites of project...
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Resident Liaison Officer
2 weeks ago
Enfield, United Kingdom Coorr's Full time**Resident Liaison Officer Job Opportunity!** As a Resident Liaison Officer, you really are the face of our company. You will be working closely with residents and building users on site, providing clear and open communication through face-to-face interaction. This role is not for the faint hearted, you will need to be able to act on your feet and think...
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Resident Liaison Officer
3 days ago
Enfield Town, United Kingdom Daniel Owen Ltd Full timeResident Liaison Officer Based in Enfield Temp on going £18.71 per hour Umbrella Experience in retrofit and SHDF Needs to be able to drive and have a clean driving Licence Based in Enfield Needs to be a team player and proactive Properties are scattered over Enfield 2 stage interviews 1 hour drive away Max We are seeking an experienced Resident Liaison...
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Resident Liaison
3 days ago
Enfield, United Kingdom Regen Solutions Full timeA leading social housing maintenance company in Enfield seeks an experienced Resident Liaison Officer to serve as the link between the project team and residents. The ideal candidate should have experience in public liaison and strong communication skills, ensuring clear channels of information during refurbishment projects. This role requires a valid UK...
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Enfield, United Kingdom Daniel Owen Ltd Full timeA leading construction company in Enfield is seeking an experienced Resident Liaison Officer to serve as the primary contact for residents during retrofit projects. The ideal candidate will have a strong background in retrofit processes and energy-efficiency upgrades, possess exceptional communication skills, and be highly organised. Responsibilities include...
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Resident Liaison Officer
1 day ago
Enfield, United Kingdom Nuco Solutions Ltd Full timeI am currently recruiting for a leading contractor who are looking for a RLO to work between their Enfield office and their clients London office (with plenty of opportunities to work from home). We are looking for a hardworking individual who will offer a professional service. To ensure the completion of works at residents properties is a straight forward...
