Reinstatement Manager

Reinstatement Manager We are currently recruiting for a Reinstatement Manager to join our team, delivering exceptional customer service and innovative operational solutions across the East Midlands. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their objectives. Working hours & Location Location: Leicester £38,000 - £40,000 As a Reinstatement Manager, you will be working to meet the needs of the client’s SLA’s in the most productive and cost‑effective manner. You will be helping to provide technical expertise, experience, and work within a team to deliver a first‑class service to our customers. You will engineer solutions on site and focus your teams on completing work correctly, first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems. Key Responsibilities Operational responsibility for the reinstatement teams and their in‑day activities. Organise labour in the most cost‑effective way, including recruitment, disciplinary action, wages, and absence management. Manage all other resources such as sub‑contractors, materials, and plant. Assist with carrying out team briefings on a monthly basis. Coach and develop staff to reach their potential, ensuring a fair and consistent culture with the teams. Assist with the defect programme and ensure that KPIs are met; attend client and council meetings. Conduct documented audits, checking quality of the work and coaching teams/individuals to ensure the right behaviours are exhibited. Liaise with the Support Services and Streetworks Team to manage FPN and Section 74 liabilities. Act as a Health & Safety Representative, undertaking inspections, raising related matters with management, and investigating reportable accidents or incidents. Cover all aspects of reinstatements, including black top and white top. What We Are Looking For We are seeking individuals with the skills and knowledge to carry out the responsibilities of the role, and a positive, caring attitude. We welcome employees from diverse backgrounds and encourage hard‑working people to grow with the company. What You Will Get In Return In joining the Sapphire Family, you will work as part of a nationally award‑winning utilities organization that recognises a good work ethic and positive attitude. You will join a company that has grown significantly over the last decade. We Offer Pension Death in service Employee assistance programme Perk Box – discounts and benefits Holiday allowance + bank holidays Full PPE Why Join Lanes Group? At Lanes Group, nothing is more important than the health, safety, and well‑being of our people and customers. As the UK’s largest independent specialist infrastructure delivery partner, we: Have a turnover exceeding £530 million Employ over 4,000 brilliant people nationwide Operate through a countrywide network of operational locations Our purpose, Improving today, for your tomorrow, drives us to innovate, sustain and create lasting solutions that shape a brighter future. We are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. Join us in our commitment to creating a more inclusive and diverse world. Join us and be part of a team that makes a real impact #J-18808-Ljbffr