Customer Service Manager

4 days ago

Tetford, United Kingdom TipTopJob Full time

Join to apply for the Customer Service Manager role at TipTopJob. An exciting new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in Thetford, Norfolk area. You will be working for one of the UK’s leading health care providers. This is a purpose-built care home designed for older people requiring general or dementia residential and nursing care. Key Responsibilities Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner Develop and maintain a robust activities programme that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness Maintain and manage best first impression experience Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility Preferred Skills and Experience Excellent people‑management skills, with the ability to motivate and inspire staff to deliver exceptional service Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive Knowledge of food‑service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service Salary and Benefits The successful Hospitality Manager will receive an excellent salary of GBP30,000 per annum. This exciting position is a permanent full‑time role working 40 hours a week from 9 am‑5 pm. Reward Gateway: discounts, wellbeing, employee assistance and much more Comprehensive induction and paid training programme with career prospects Excellent working environment We are a Living Wage Employer Cost of DBS Reference ID: 6769 For this fantastic job role, please call on 638 or send your CV. #J-18808-Ljbffr

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