Helpdesk Coordinator
2 weeks ago
About the Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment. About the Role Helpdesk Coordinator – Monday to Friday 07:00‑10:30 with flexible start time on a rotation consisting of the following shifts: 07:00‑15:30, 08:00‑16:30, 10:30‑19:00. Key Responsibilities Principle point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System. Act as first point of contact for the engineering workforce and subcontractors, allocating work to engineers and managing diaries for the regional area. Update and close out reactive, PPM and quoted jobs for engineers and subcontractors on CAFM Concept System. Raise purchase orders to subcontractors for reactive works and obtain ETAs and updates. Coordinate and support Project Managers on project works across various government contracts including requesting quotations, raising POs, creating site Health & Safety files, and job costing of variations. Update the database of quotations, engineering overtime and statutory compliance certification as requested. What We’re Looking For Right to work in the UK. Strong customer service skills. Helpdesk experience in Facilities Management and experience with CAFM systems, preferably Concept. Strong knowledge of Microsoft Office packages. Excellent organisation and planning skills. Knowledge and understanding of property-related issues. Exceptional telephone etiquette. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then click "Apply" and register your interest. You can also sign up for our job alerts when registering to be notified of other suitable vacancies. Equal Opportunities We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age. #J-18808-Ljbffr
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