Helpdesk Coordinator

6 days ago

Glasgow, United Kingdom OCS Full time

Apply for the Helpdesk Coordinator role at OCS. About the Company OCS UK & Ireland is a leading facilities management company with over 50,000 employees and a turnover of over £2bn. We deliver innovative, award‑winning services in facilities management, hard services, cleaning, security, and catering. Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. We are committed to doing business the right way, rooted in our TRUE values: Trust, Respect, Unity, and Empowerment. About the Role Working days: Monday to Friday, 08:00 – 16:30. As part of your role, your key responsibilities will include, but are not limited to: To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System. Act as the first point of contact for the engineering workforce and subcontractors, allocating work to engineers and diary management for the regional area. Update and close out reactive, PPM, and quoted jobs for engineers and subcontractors on the CAFM Concept System. Raise purchase orders to subcontractors for reactive works and obtain ETAs and updates. Coordinate and support Project Managers in project works across various government contracts, including requesting quotations, raising POs, creating site Health & Safety files, and job costing of variations. Update the database of quotations, engineering overtime, and statutory compliance certification where requested. What we are looking for Applicants must have the right to work in the UK. Strong customer service skills. Helpdesk experience in facilities management and working with the CAFM system, preferably Concept. Strong knowledge of Microsoft Office packages. Excellent organisational and planning skills. Knowledge and understanding of property‑related issues. Exceptional telephone etiquette. How to Apply If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, please click “Apply” and register your interest. You can also sign up for our job alerts to be notified of other suitable vacancies. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age. #J-18808-Ljbffr

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