Senior patient Care Coordinator: Deputy Admin Lead

2 weeks ago

City of Westminster, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

We are looking for a highly organised and motivated individual to work in John Hunter Clinic for sexual health and Kobler HIV OPD as a Senior patient Care Coordinator: Deputy Admin LeadYou will be enthusiastic and possess excellent interpersonal and communication skills.You will deputise for the SSC Operational and Administrative Lead, in their absence including line management of the B3 and lead on maintaining a high quality, effective patient focused administrative service in both departments.You will also play a key role around HIV patient feedback surveys and initiatives including family and friends (FFT)and work with key staff in Kobler OPD to proactively promote HIV research.This role is key to enhanced operational oversight and service improvement initiatives in Kobler OPD.You will also ensure remote KLICK operational/admin support is maintained and enhanced across Kobler, Hertfordshire (Stevenage and Watford) and Harlow teams., Deputise for the SSC Operational and Administrative Lead, in their absence including line management of the B3.Lead on maintaining a high quality, effective patient focused administrative service in Kobler HIV OPD, John Hunter Clinic and GDU. Lead on HIV patient feedback surveys and initiatives including family and friends (FFT).Work with key staff in Kobler OPD to proactively promote HIV research.Have responsibility for the HIV peer support team's administrative function.Provide administrative support for the HIV patient forum.Monitor attendance data ensuring completion of unoutcomed reports/data for HIV OPD.Support the B5 with operational oversight and service improvement initiatives in Kobler OPD.Support remote KLICK operational/admin support across Kobler, Hertfordshire (Stevenage and Watford) and Harlow teams. Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future. #J-18808-Ljbffr

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