Digital Service Desk Analyst
2 days ago
The Digital Service Desk Analyst is the first point of contact for all IT-related support issues, providing effective first-line technical support to Trust staff across all sites. The role involves responding to service requests and incidents via the Digital Operations call management system, delivering a high standard of customer service in line with Trust SLAs. Responsibilities Act as the first point of contact for IT support queries via phone, email, self-service, and walk-in channels Accurately log, categorise, and progress incidents and requests in the IT Service Management system Takes ownership of tickets in personal queue, ensuring timely updates and resolution in line with SLAs Resolve common first-line technical issues and escalates complex problems to senior teams where necessary Provide basic support across Service Desk specialisms, including NHS Mail and RA, clinical systems, end-user computing, and onboarding/offboarding processes Perform RA Agent duties including smartcard unlocking, passcode resets, and account lifecycle support under RA Manager direction Update asset and configuration records remotely to support SACM accuracy and lifecycle tracking Recognise and escalates potential Major Incidents (MI)/Digital Business Continuity Incidents (DBCIs) in line with Trust protocols Contribute to the creation and maintenance of knowledge base articles for first-line tasks and known issues Deliver a customer-focused service by providing clear, empathetic, and professional communication at all times Support team collaboration through structured handovers, participation in service discussions, and continuous improvement activities Adhere to Trust policies on information governance, data protection, and acceptable system use Location & Environment You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines. At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. Contact For further details / informal visits contact: Name: Sarah JonesJob title: Digital Service Manager - Service DeskEmail address: sarah.jones@eastamb.nhs.ukTelephone number: 07751 730166 #J-18808-Ljbffr
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Digital Service Desk Analyst
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Norwich, United Kingdom GO Airport Shuttle & Executive Car Full timeDigital Service Desk Analyst – GO Airport Shuttle & Executive Car The Digital Service Desk Analyst is the first point of contact for all IT‑related support issues, providing effective first‑line technical support to Trust staff across all sites. The role involves responding to service requests and incidents via the Digital Operations call management...
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Digital Service Desk Analyst
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Norwich, United Kingdom East of England Ambulance Service Full timeEEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more! Hear why our employees think it is such a great place to work : Great employee benefits : Our equality networks : Our vision &...
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First-Line IT Service Desk Analyst
4 days ago
Norwich, United Kingdom East of England Ambulance Service NHS Trust Full timeA regional healthcare service is seeking a Digital Service Desk Analyst to provide first-line IT support across all sites. The role involves logging incidents, resolving issues, and ensuring quality customer service while adhering to Trust SLAs. With a commitment to diversity and flexible working requests, this position offers the opportunity to work in a...
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IT Service Desk Analyst
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Norwich, United Kingdom NHS Full timeGo back Norfolk Community Health and Care NHS Trust IT Service Desk Analyst The closing date is 15 December 2025 The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where...
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First-Line IT Service Desk Analyst
2 days ago
Norwich, United Kingdom East of England Ambulance Service NHS Trust Full timeA regional healthcare service provider is looking for a Digital Service Desk Analyst to be the first point of contact for IT support issues. The role requires logging and resolving incidents, providing excellent customer service, and adhering to information governance policies. The location offers a vibrant working environment with access to both urban and...
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Service Desk Analyst
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Norwich, Norfolk, United Kingdom Spinwell Global Full time £25,000 - £40,000 per yearRole: Service Desk Analyst REF 96856Contract Length: Until 28/03/26Location: Hybrid/Norwich 2 days per week (Monday and Wednesdays) shift patterns run from 7am-10:30pm so candidates MUST live close to NorwichIR35: InsidePay Rate to Intermediary: Market RateSecurity Clearance: SC requestedSpinwell is recruiting for a Service Desk Analyst for an excellent...
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Norwich, United Kingdom East of England Ambulance Service NHS Trust Full timeThe Digital Service Desk Analyst is the first point of contact for all IT-related support issues, providing effective first-line technical support to Trust staff across all sites. The role involves responding to service requests and incidents via the Digital Operations call management system, delivering a high standard of customer service in line with Trust...
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Service Desk Analyst
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Norwich, United Kingdom Public Sector Resourcing Full timeOn behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35) for a 4 month contract based Hybrid in Liverpool or Norwich. Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices...
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Service Desk Analyst
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Service Desk Analyst
2 weeks ago
Norwich, Norfolk, United Kingdom Public Sector Resourcing Full time £25,000 - £40,000 per yearOn behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35) for a 4 month contract based Hybrid in Liverpool or Norwich.Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices...
