Patient pathway administrator

Job summaryAre you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professionals cannot deliver the excellent care we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards. Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey. Main duties of the job We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool. This week we are currently recruiting for the following Band 4 roles across the organisation: Patient Pathway Coordinator in Gynaecology – 37.5 hours per week, Permanent. Location – John Radcliffe Hospital When applying please: Include as much detail as possible in the application, including qualifications, roles and responsibilities Include a supporting statement and showcase your skills and experience Specify if you have a strong desire to work in a certain department or role type Let us know if you want full time or part time work Please note, this vacancy may close early if there are sufficient applications. About us Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals – the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington and Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles. Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism. Details Date posted: 24 November 2025 Pay scheme: Agenda for Change Band: Band 4 Salary: £27,485 to £30,162 a year per annum pro rata Contract: Fixed term Duration: 6 months Working pattern: Full‑time Reference number: 321‑SWN‑7621024‑B4‑EXT Job locations: John Radcliffe hospital, Headley Way, Headington, Oxford, OX3 9DU Job responsibilities An exciting opportunity has arisen to work in Gynaecology, one of the busiest departments in the Trust on a six‑month fixed‑term contract. The successful candidate will need to be well‑organised, quick to learn new systems and flexible in their approach. You will be working alongside 30+ other administrative staff in the department, across three of the hospital sites, but will take responsibility for your own workload of patients being seen by the multidisciplinary team of medics, nurses and allied health professionals. Duties: Administer all new referrals received via the E‑referral service, ensuring all are electronically triaged by the appropriate clinical staff member and actioned as required. Process and log all non‑Choose and Book referrals on EPR, including registering new patients in addition to updating existing patient details. Book new and follow‑up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician. Reschedule outpatient appointments as a result of patients calling the service, in line with the 18‑week RTT / cancer / screening targets and agreed local processes in respect to patient cancellations. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. As required, complete clinic cancellation forms and ensure appropriate authorisation (minimum 6 weeks’ notice required) before processing the clinic cancellation on EPR and rescheduling of patient appointments. Adding additional clinic capacity on EPR as directed by management, to include the use of adding appointment slots on EPR that can be booked via Choose and Book. Be responsible for actively managing the OP PTL and Incomplete lists. Person specification Essential: Previous NHS experience Previous administrative experience Educated to GCSE level Desirable: Business administration level 3 qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name: Oxford University Hospitals NHS Foundation Trust Address: John Radcliffe hospital, Headley Way, Headington, Oxford, OX3 9DU Employer's website https://www.ouh.nhs.uk/ #J-18808-Ljbffr