Healthcare Administrator

2 weeks ago


West Midlands, United Kingdom NHS Full time

Healthcare Administrator – NHS West Midlands NHS West Midlands, England, United Kingdom Eligibility Only employees of the following ICB system partners are eligible: Shropshire Community Health NHS Trust, The Shrewsbury and Telford Hospital NHS Trust, Midlands Partnership NHS Foundation Trust, The Robert Jones & Agnes Hunt Orthopaedic Hospital, and NHS Shropshire, Telford and Wrekin Integrated Care Board. Job Summary The successful candidate will possess outstanding customer service skills, communicate effectively and exhibit a professional telephone manner. You will be required to undertake a variety of administrative duties including receiving and processing referrals, appointment bookings, and managing enquiries from service users and healthcare professionals. The post holder must be highly organised and able to efficiently manage workloads. Friendly and approachable with a positive attitude to work. Responsibilities Receive and process referrals Book appointments Manage enquiries from service users and healthcare professionals Maintain accurate administrative records Collaborate with teams across provider organisations Support career progression and training opportunities Qualifications Good standard of education (e.g. GCSE level or equivalent) RSA II or equivalent experience (e.g. ECDL) General customer care experience General administration experience Good written and verbal skills Good organisational skills Database experience Computer literate (e.g. ECDL) Ability to follow administrative systems and procedures Good working knowledge of Microsoft Office systems Good telephone manner with ability to remain calm under pressure Ability to meet travel needs of the post Details Date posted: 28 November 2025 Pay scheme: Agenda for change Band: Band 2 Salary: £24,465 a year per annum / pro rata Contract: Permanent Working pattern: Full-time, Part-time, Flexible working Reference number: 825-7539124-OPS-A Job locations: NHS Shropshire, Telford and Wrekin – Halesfield 6, Halesfield, Telford, TF7 4BF; Telford – TF3 4LY Job Description and Person Specification Please see the attached Job Description and Person Specification for further information on the role. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to be submitted to the Disclosure and Barring Service. Employer Details Shropshire Community Health NHS Trust NHS Shropshire, Telford and Wrekin – Halesfield 6, Halesfield, Telford, TF7 4BF; Telford – TF3 4LY Website: https://www.shropscommunityhealth.nhs.uk/ #J-18808-Ljbffr



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