Team Leader

Team Leader - Clinical Negligence (Southport) Join to apply for the Team Leader - Clinical Negligence (Southport) role at Fletchers Group The successful candidate will be joining our dynamic, large, and growing team of Clinical Negligence experts and will work in a team that deals with Group Action claims. You will help maintain a busy, fast‑paced environment while guiding the Clinical Negligence team to meet evolving client needs and achieve Fletchers Clinical Negligence plan objectives. In Return Fletchers Can Offer 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays. You also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment Pension scheme with tax‑efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work‑life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards for winning nominees About Fletchers Solicitors Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in and around the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, Newcastle, Cambridge, Birmingham, Northampton and Reading. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work‑life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programmes. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletcher Foundation to support those who have suffered injuries. Main Responsibilities Strategy & Execution Implement departmental plans to deliver Fletchers’ priorities Ensure excellent customer service Ensure the team achieves agreed performance targets Deliver objectives on “The Pitch” Support the budgeting process for the clinical negligence department Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets Leadership & Management Lead, manage and coach team members Model “Wise, Kind and Strong” management behaviours Promote a “cradle to grave” fee‑earning environment where all lawyers are constantly developing and meeting their potential Technical Provide advice and guidance on any and all Clinical Negligence issues Ensure cases are progressed appropriately and customer satisfaction is delivered Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way KPIs/Outcome Measures Delivery of key output metrics (Fees, Work done, EBITDA, EBITDAW, Customer satisfaction) Delivery of key input metrics (Team chargeability %, Letters of claim sent, cases served, cases settled, RA1 and RA2 acceptance rates, Win rate, Zero data breaches, Team engagement) Relationship Provide a service to customers Receive services from Heads of department, Finance, People, Systems, Facilities, Customer & Marketing, Compliance, Operations, Medical Law Pagination Services (MLPS), third‑party providers Act as a champion/pressure group for good legal practice; Governance group membership, Team Leaders Essential Skills And Experience Experience of successfully leading or managing in a Clinical Negligence team Experience of running a wide variety of Clinical Negligence claims Ability to deliver excellent customer service A good understanding of how to deliver and grow team productivity Experience of coaching and supporting team members Ability to role‑model good practice leadership Technology literate with ability to use technology to enhance legal services Excellent interpersonal skills, with ability to form positive working relationships with a wide variety of team members Strong analytical skills We reserve the right to close this role before the date specified depending on the calibre and volume of candidates. Seniority level Mid‑Senior level Employment type Full‑time Job function Legal Industries Legal Services #J-18808-Ljbffr