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Commercial Manager
2 weeks ago
Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.Great opportunity for a Commercial Manager to join our team based in Bournemouth at a salary of £65,000 to £75,000 plus benefits.The roleWe’re looking for a Commercial Manager to lead sales, marketing (including tenders, switching, onboarding), and value‑added services. You’ll work closely with the Senior Leadership Team and MD to ensure daily operations and strategic plans align, driving growth and operational excellence.What you’ll be doingLead, support, and develop departmental leads to deliver efficient day-to-day operations aligned with business goals and commercial targetsCreate and execute business and commercial strategies, including developing partnerships with Third Party Intermediaries (TPIs) and enhancing value‑added service offeringsManage the company’s Managed Account customers, ensuring strong relationships, timely payments, contract negotiation, renewals, and proactive revenue risk managementDrive customer retention, growth, and new business through marketing activities, tender responses, and strategic sales initiativesMonitor and report on commercial performance, focusing on revenue growth, margins, and profitabilityManage default tariff customer portfolios ensuring compliance with regulatory standards and transitioning customers to contracted rates where appropriateRepresent the company externally at market events, performance meetings, and regulatory consultationsFoster a culture of continuous improvement, coaching teams, and building capability to support future growthCollaborate with operations during tender and onboarding processes to meet customer needs smoothlyMaintain awareness of market trends, competitor activity, and regulatory changes to identify risks and opportunitiesWhat we’re looking forStrong commercial experience in sales, marketing, and leadership roles within competitive environments, ideally in utilities or water retailProven ability to manage multiple teams, deliver against strategic targets, and implement business improvementsExcellent stakeholder management, communication, and influencing skills at all levelsExperience coaching and mentoring teams to build capability and succession planningProficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable working in fast‑paced, changing environmentsStrong organisational skills with attention to detail and ability to prioritiseResilient under pressure with a proactive, results‑driven approachCommitment to Pennon Group values and fostering positive, collaborative working relationshipsWhat's in it for youWe know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long‑term career with us. PWS is a subsidiary of Pennon Group, one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:Generous holiday allowance plus bank holidaysA discretionary BonusCompetitive Contributory PensionShare‑save SchemeVarious health benefitsWellbeing support programmesA range of Group DiscountsCycle to Work SchemeFinancial support servicesAnd plenty moreClosing date: 31st October 2025Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge. #J-18808-Ljbffr
