Delivery Operations Manager

What You’ll Be Doing Operational Oversight Manage multi-site transport operations to ensure OTIF (On Time, In Full) delivery using the delivery management system Monitor vehicle availability, utilisation, and VOR status Conduct post-delivery analysis and support store teams in performance improvement Ensure full compliance with transport legislation, health & safety, environmental, and quality standards Lead operating centre audits and maintain compliance standards Resource & Performance Management Plan and allocate transport resources to meet service, cost, and performance targets Implement and enhance transport systems and processes using best practice and continuous improvement Monitor KPIs including damage, tachograph offences, and PMIs Control maintenance budgets and review monthly repair costs Produce annual transport and capex budgets Manage vehicle data and lead fleet optimisation project. People & Stakeholder Engagement Provide guidance and support to store delivery teams to uphold service excellence Train, coach, and review performance of store transport staff Build strong relationships with internal and external stakeholders Resolve transport issues, risks, and complaints, escalating where necessary Stay informed on transport trends and regulations, recommending improvements Rewards & Benefits At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team : Work-Life Balance & Extras Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave – Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast – Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development – Learn, grow, and take your career to the next level. Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team Financial Benefits Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute. EarlyPay – Access your earned wages before payday when you need them. Profit-Based Bonus Scheme – We work hard and celebrate success with quarterly and yearly bonuses. ShareSave Scheme – Share in the success you help create Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more Health & Wellbeing Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance – Protection for your loved ones should the unexpected happen. Gym Discounts – Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier About Us Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast-paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package. We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely. #J-18808-Ljbffr