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Assistant Operations Manager

2 weeks ago

Woking, United Kingdom Restaurant Associates UK Full time

Assistant Operations Manager Salary: £32,000 per annum Contract Type: Full‑Time, Permanent, 5 over 7 days Location: RHS Garden Wisley, Woking, UK We’re looking for an experienced catering professional who has worked in hospitality or contract catering to join us as our Assistant Operations Manager at the prestigious RHS Garden Wisley. As the Assistant Operations Manager, you will support the Operations Manager in managing and optimising the day‑to‑day operations of the retail hospitality outlets at RHS Garden Wisley, one of Restaurant Associates’ flagship venues. The role focuses on operational excellence, process improvement, and team performance to support the delivery of exceptional service and high operational standards. Support the Operations Manager in staffing, training, inventory management, and service delivery. Monitor key performance indicators and implement cost‑control measures. Assist in achieving financial targets through efficient resource management. Collaborate with the Head of Operations, clients and stakeholders on strategic initiatives and continuous improvement. Ensure compliance with health and safety regulations, brand and service standards, and foster a positive work environment. Your Key Responsibilities Provide leadership to ensure food quality, service standards, and guest experience align with our values. Ensure high‑quality execution through structured communication, team alignment, and coaching. Identify opportunities for improvement and implement sustainable changes. Support robust auditing processes, including guest feedback and mystery diner assessments. Embed a customer‑centric culture that exceeds expectations. Review and refine service workflows to improve efficiency and capacity. Promote accountability and continuous learning through targeted training. Collaborate on innovative food concepts and operational enhancements. Who We’re Looking For Proven experience managing high‑performing teams. Demonstrated success in operational management. Strong background in food service or related hospitality operations. IT and computer literate, utilising digital tools and systems. Benefits 20 days annual leave plus bank holidays. Free meals on duty. Free on‑site parking. Exclusive travel discounts. Access to wellness, mindfulness, and fitness classes. Digital GP services for you and your family. Up to 44% off cinema tickets. Contributory pension scheme. Career pathways and MyLearning development programmes. About Us Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine dining in London and New York. We provide catering and hospitality services to iconic visitor attractions across the UK, including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, and many more. We pride ourselves on inclusivity, diversity, and sustainability practices. Job Reference: com/2811/43818001/52778257/SU #RA Venues Referrals increase your chances of interviewing at Restaurant Associates UK by 2x. #J-18808-Ljbffr