Program manager

Be among the first 25 applicants. Jones Knowles Ritchie (JKR) is a branding business, founded in 1990 and proudly independent ever since. We started out in the world of packaging, but now we're worldwide—from three founders, to more than 300 of us across the UK and US. Together, we build and deliver brands across the entire consumer experience. But even more important than what we do, is why we do it. We're here to inspire brands and people to be their true selves. To be brave. Be tenacious. And above all, be yourself. Because we believe that's the only way to truly be distinctive, everywhere. JKR is looking for Program Manager, reporting into our Operations Director and Senior Program Management team, joining the busy team that supports Client Services and Creative Design on large, complex consumer brand and packaging projects. Role Overview Working as part of a Client Services team that spans both Account direction and Program management, you will be client-facing and detail led on the delivery including: Collaboration between internal teams to get the best creative solutions through meticulous planning and organisation, ensuring all workstreams are well coordinated. Developing client trust and advocacy through effective planning and delivery across all briefs, partnering client services to provide a consistent and excellent experience for our clients. Creative Delivery Inspire client confidence through effective project delivery, harnessing the creative intent across a variety of channels. Effectively manage multiple project timelines across multiple clients within a hub, ensuring all deadlines are met and tangibles delivered. Partner with the Creative team to ensure creative intent is preserved across media. Be a key partner to the client service team, proactively driving the project through the studio internally, enabling client services team to manage client expectations. Communication Collaborate closely with Creative Services team to determine suitable internal and external expertise for client opportunities and support articulating the design intent. Effectively and proactively manage internal and external communications. Constantly push for outstanding collaboration, internally and externally, to achieve great creative output. Build strong relationships with partners, experts and collaborators to develop advocacy and attract the best talent. Adapt communication style to audience and situation, whilst always delivering a consistent message. Listen actively and openly. Creativity and Brand Centricity Work with Design Directors and Creative Services to determine the right talent for projects based on in-depth knowledge of capabilities, efficiency, costing and desired outcomes. Proactively offer creative ideas and solutions to client challenges, considering different approaches to the brief with an understanding of the client's brand and business. Anticipate client needs and expectations, striving to deliver the best solutions and exceed expectations wherever possible, ultimately translating into future opportunities. Act as a source of expertise to teams, sharing knowledge and experience. Demonstrate flexibility and adaptability to client needs. Commercial Awareness Use knowledge of how the business charges and resources projects to drive efficiency and profitability of projects, while ensuring the highest level of creative output. Work in tandem with client services to ensure project quotes accurately reflect the project, acting in an advisory capacity based on previous projects and experience, providing information to assist negotiations. Work closely with Creative Services to ensure the quote is reflected in resourcing requirements. Recognise, raise and resolve individual project issues resulting in overburn with the Hub team and Finance as necessary. Leadership & Relationships Motivate, support and inspire the JKR internal teams effectively and responsibly to manage situations to positive outcomes. Provide tools, techniques and mentoring to inspire others to take responsibility for their own work and personal development. Display integrity, honesty, reliability, responsiveness, openness, to instill trust by clients and internal teams. Manage conflict, leaning into issues as they arise. Quickly and proactively react to change, instilling calm across internal and external stakeholders. Requirements Experience working in program or project management. Knowledge of Brand and/or end-to-end creative design processes. Excellent ability to partner with colleagues. A proactive, 'get the job done' attitude. Top-notch communication and interpersonal skills. Benefits Pension Plan Training & Development Healthcare Generous holiday allowance Volunteering days Lively and fun office environment This role is offered as a permanent role. Location: Shoreditch Hybrid working: minimum 2 days per week in the studio (or as required by the team) #J-18808-Ljbffr