Digital Systems Support Officer

3 days ago


East Devon, United Kingdom CEMP Full time

Digital Systems Support Officer Digital Systems Support Officers (2 positions) are required for a fixed-term contract until 30 November 2027. The role operates 37 hours per week and is based in Norwich, with hybrid working arrangements. As a customer‑driven Digital Systems Support Officer you will contribute to the development, implementation and maintenance of business systems – e.g. customer account, forms and case management processes – to support council objectives. Your responsibilities will include: Creating and maintaining forms and processes. Monitoring systems and integrations to ensure data quality and retention standards in line with mandatory regulations (e.g. GDPR). Using technical skills to build solutions or resolve customer problems to recognised best practice standards (e.g. GDS, WCAG) in a fast‑paced collaborative environment. Working flexibly with IT colleagues and departmental stakeholders to provide advice and support services that use our software. Supporting you in developing your skills with training and development opportunities both in‑house and in the wider digital government community. We value motivation, personality and the ability to work flexibly. The role offers competitive salary, generous holiday entitlement, health and wellbeing services, flexible working opportunities and modern technology platforms. It also provides access to a local government pension scheme and tax‑efficient benefits. Interview will use video technology and you will have the opportunity to discuss working arrangements. Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. If you would like an informal discussion regarding the role, please contact Simon Atkins. Internal and external vacancies can be applied for in MyOracle using your @norfolk.gov.uk or @nccal.ac.uk email. All applicants closing date: 2nd December 2025 at 23:59. Priority consideration may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. #J-18808-Ljbffr



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