Pensions Administrator

Job reference 332669Pensions AdministratorSalary of £25,000 - £33,000, dependent on relevant qualifications and experience annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution ratesPermanent, Full time Location: Royal Mail, Pond Street, Sheffield, S98 6HR - this role requires you to attend our Sheffield office 3 days each week, including Wednesdays. Are you looking for a career that delivers more?At Royal Mail, we're proud to be the UK's first company offering a new type of pension to colleagues; the Royal Mail Collective Pension Plan, the country's first Collective Defined Contribution scheme. We're looking for a talented Pensions Administrator to come and help shape the next part of our 500-year story and ensure our award-winning Pensions Service Centre delivers the outstanding service our members deserve and expect. There's never been a better time to join us. About the role As a Pensions Administrator, you will calculate and process members' benefits based on their entitlements under the rules of the Royal Mail Collective Pension Plan. In this role, you will develop an understanding of all member interaction processes, via a variety of interaction options (including team e‑mail inboxes and online via web services). Key responsibilities Develop and maintain positive, effective, and professional working relationships with customers, clients, stakeholders, and Royal Mail colleagues, delivering consistently excellent value‑added service Communicate member pension entitlements and resolve member queries Deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification Take responsibility for own professional development, ensuring technical knowledge remains up to date Play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks Exhibit behaviours that exceed our customer's expectations About you Demonstrable experience as a pensions practitioner with a broad understanding of DB and /or DC pensions – highly desirable Educated to at least A level standard with strong English Language and Mathematics at GCSE level (grades C to A*) Possess or be willing to study for a professional pensions qualification (e.g., Pensions Management Institute APE, CPA or DPA) via a Workplace Pensions Apprenticeship scheme Proven experience of delivering a professional, customer‑focused service Well‑developed analytical skills and the ability to interpret and explain complex scenarios to non‑technical audiences; experience working with large data sets with high attention to detail Demonstrably strong written and verbal communication skills In‑depth knowledge of all Microsoft Office software – Word, Excel, PowerPoint, and Outlook Proven planning and organisational skills, including experience of delivering to demanding timescales Ability to work alone or in small groups Benefits Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave Discounts and offers – more than 800 offers to help you save on things such as groceries, days out, holidays, and household bills* Supportive and generous company sick pay Your wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life, from physical and mental health to financial and social support and advice. It’s free and for everyone *Available only to permanent employees Next steps The next stage of the selection process will be a face‑to‑face interview consisting of competency‑based and role‑specific questions. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: Tuesday 9th December. Please note, this advert may close early if the appropriate number of applications has been reached. #LI-Hybrid #LI-POST #LIMRT #J-18808-Ljbffr