Customer Insights Manager

1 week ago


Leeds, United Kingdom Harnham Full time

2 days ago Be among the first 25 applicants This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Harnham An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage a team of four analysts and drive data‑led decision making across the organisation. Key Responsibilities Own and deliver the customer insight strategy end‑to‑end Lead LTV modelling and apply outcomes across the business Drive RFM analysis and embed usage across teams Develop and implement customer segmentation for acquisition and retention Support strategic and financial planning through improved LTV and CPA Utilise research data, social listening, and wider insight methodologies Run A/B testing and optimise campaign performance Collaborate with Data Science to apply predictive models Required Skills & Experience Strong, hands‑on SQL capability Experience using or applying predictive models Experience leading or managing a team is required Confident communicator with strong stakeholder influence Ability to present insights clearly and drive action Please note we cannot offer sponsorship. Seniority level Mid‑Senior level Employment type Full‑time Job function Analyst Industries Hospitals and Health Care Referrals increase your chances of interviewing at Harnham by 2x Get notified about new Customer Insights Manager jobs in Leeds, England, United Kingdom. #J-18808-Ljbffr



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  • Leeds, United Kingdom Harnham Full time

    2 days ago Be among the first 25 applicantsThis range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from HarnhamAn industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight...