Poker Room Manager

Company DescriptionJoin Us at Grosvenor CasinosAt Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.Our casinos sit at the heart of communities across the UK.They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.That’s where you come in.As a valued team member, you'll receive the following benefits:Competitive annual salaryTips: Receive a share of uncapped tipsPaid breaksHoliday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)Legal & General Pension Scheme: We contribute 3% to your pension.Life Insurance:Coverage provided for peace of mindLong Service Awards: Celebrate your career milestones with usOnline learning: Access supplementary online courses to enhance your skillsUniform: We provide a free team uniformRetail Discount Scheme: Enjoy discounts and offers at selected retailersEmployee Assistance Programme: Access to support and resources whenever you need themFood and Soft Drinks DiscountsJob DescriptionWe’re looking for a dedicated Poker Room Manager to join our team at Grosvenor Casino Bury New Road, Manchester.In this role, you will:Support and guide dealers to deliver an exceptional poker experience.Build strong relationships with customers, helping them feel welcome and engaged.Work closely with the Management teamto ensure a smooth transition from arrival to the poker table.Set the standard for how the Poker Room operates - efficiently, professionally, and with energy.Monitor and manage poker room performance, ensuring compliance with gaming regulations and company standards.Drive customer engagement through promotions, tournaments, and tailored experiences.Collaborate with other departments to enhance the overall casino offering.Train, coach, and develop team members to maintain high service standards and operational excellence.QualificationsExcellent customer service skills and the ability to deal with a number of different issues, as well as create, implement, monitor and evaluate the success of specific promotions.Extensive knowledge of all of the games operated in the Poker Room.An understanding of the rules that relate to both Tournament and Cash Game play.Experience in creating and leading a team.Additional InformationWhy Join Us?Because your skill deserves the right setting.A Salary That Reflects Your Value -We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.A Rewards Package That Goes Further -From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.A Warm Welcome That Sets You Up to Win -Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.Work That Means Something -You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.A Culture That Puts People First -We’re proud to support and look out for each other. It’s part of who we are — and why people stay.A High Standard, Shared Together -We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.Real Support for Your Growth -Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.Be Part of What’s NextIf you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.We’re building something special at Grosvenor Casinos. Join us and be part of it.We’re for EveryoneAt Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.Candidates must be 18 years of age or older and have the legal right to work in the UK. #J-18808-Ljbffr