Full-time Mailorder Guitar Sales Consultant

6 days ago


Guildford, United Kingdom Andertons Music Co Full time

OverviewAndertons Music Co. is seeking a full-time Mailorder Guitar Sales Consultant to work in our Guildford Sales Office as a member of our Sales and Service team, focused on pre- and post-sale advice to online/remote customers. The role requires excellent product and brand knowledge of acoustic, electric, bass guitars, and amps, and a high standard of customer service. Strong time management and organisational skills are essential.ResponsibilitiesProvide pre- and post-sale advice to online/remote customers.Demonstrate knowledge of guitar history/heritage of main brands; understand construction and features of guitars.Explain differences between brands and give independent advice relevant to customer requirements.Identify features and benefits relevant to the customer over the phone and via email.QualificationsAbility to absorb new information readily and pass on to others.Customer service experience, ideally in retail or music equipment sector.Strong communication skills to interact with customers and staff at all levels.Resilience to challenges while remaining calm.Confidence and organisational skills to manage a busy sales environment.Previous experience in retail sales or similar environments preferred.Attention to detail and the ability to work quickly and accurately.Computer literacy (MS Outlook and Excel).Extra InformationContract Type: Full TimeWorking Hours: 9am - 6pm Monday to Saturday, 10.45am - 5pm; Sunday with a 5-day week including a day off in week and working Sat or SunSalary: Competitive (subject to experience)Job Location: Andertons Store, Guildford 58-59 Woodbridge Rd, Guildford, Surrey GU1 4RFHow to applyTo apply for this role please email jobs@andertons.co.uk with 'Full-time Mailorder Guitar Sales Consultant' as the subject line. Include your contact information, CV and cover letter in your email. #J-18808-Ljbffr



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