Order Management Coordinator

2 weeks ago

Greater London, United Kingdom Burberry Full time

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE The Order Management Coordinator will drive operational excellence by managing the end‑to‑end order flow from market through to hub and store delivery. They will work proactively with upstream and downstream teams to align the order book, ensuring optimized product distribution across all regions. The role will focus on capsule collections, monthly delivery drops, pop‑up events, and divisional order book maintenance, while maintaining a global commercial perspective. RESPONSIBILITIES Build strong relationships with cross‑functional product supply teams and key partners (sourcing, replenishment, supply planning). Manage the market order book from confirmation to stock rebalancing, including capsules, corporate top‑ups, and out‑of‑market orders. Optimize stock flow and execute allocation decisions for shortages, re‑timings, and country‑specific restrictions in SAP. Oversee end‑to‑end capsule lifecycle and support monthly procurement cycles. Drive continuous process improvements and monitor regional priorities and performance. Collaborate on downstream meetings and work closely with VIP/Press & Influencer teams for order placement and shipment tracking. PERSONAL PROFILE Strong proficiency in managing orders within SAP. Exceptional written and verbal communication abilities. Solid understanding of end‑to‑end order lifecycle processes. Advanced Excel skills coupled with strong numerical aptitude. Ability to interpret data using analytical skills to determine key actions. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. #J-18808-Ljbffr

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