Principal Services Design Architect

Act as a functional Procure-to-Invoice subject matter expert supporting pre-sales efforts and service scoping discussions to accelerate the close of professional services SOWs. Drive customer design health assessments within the install base to identify process inefficiencies and propose optimization opportunities across procurement and upstream systems. Contribute to strategic value roadmap engagements, collaborating with Sales to shape solution direction and connect technology to desired business outcomes. Partner with Services Sales to scope functional services requests, aligning delivery needs with domain best practices and scalable product configurations. Support the handoff from sales to services, ensuring continuity from presales solutioning into project initiation and delivery. Collaborate cross-functionally with product management to influence roadmap decisions, participate in design reviews, and advocate for prioritized serviceable enhancements. Author and develop new services offerings aligned to product capabilities and evolving customer needs. Assist in scoping and shaping early services for new or emerging product capabilities, working closely with product teams and early adopters. Maintain and contribute to standardized templates, knowledge repositories, and proposal accelerators that scale presales and solutioning activities across teams. 10+ years of experience in Procurement and Accounts Payable domain consulting, ideally with both implementation and presales background. Deep functional expertise in global invoicing, e-invoicing mandates, and regional tax compliance (e.g., VAT, GST), with the ability to translate complex business and regulatory requirements into scalable platform-based solutions Strong experience working in or with software providers on enterprise spend management implementations and service offerings. Coupa experience is highly desirable, specifically in Procure-to-Invoice core modules. Skilled at conducting solution assessments, identifying process gaps, and making high-impact architectural and functional recommendations. Demonstrated success working with Sales or Services Sales teams to shape and close consulting SOWs or technology‑led transformations. Excellent interpersonal and communication skills — able to influence stakeholders across Product, Sales, Services, and Customer Success. Experience creating content for customer-facing deliverables (e.g. roadmaps, SOWs, presales proposals, design briefs). High comfort navigating ambiguity and balancing strategic thinking with hands‑on solutioning. Highly self‑motivated and organized, with an ability to lead across global, matrixed teams. Coupa makes margins multiply through its community‑generated AI and industry‑leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Principal Services Design Architect at Coupa #J-18808-Ljbffr