Patient Care Advisor

18 hours ago


Forest Hall, United Kingdom GEM Partnership Full time

Job role: Patient Care AdvisorSalary: £12.21 per hourLocation: Newcastle upon Tyne (NE12)The roleOur client is a community healthcare provider who is dedicated to improving everyone’s wellbeing by making healthcare better. They currently seek a number of Patient Care Advisors (PCAs) to handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey.The PCAs will work onsite at their Newcastle location for 37.5 hours per week (Mon-Fri, 8 : 30am-5pm). These roles are offered on a temp to perm basis, with successful candidates typically being given the opportunity to transfer to permanent staff after 12 weeks (subject to satisfactory performance).The start dates for these roles are 5th or 12th January 2026. You must be able to start on one of these dates.The personWarm, friendly, and professionalStrong telephone customer service experience, ideally in a contact centre environmentExcellent communication and IT skillsFlexible, positive, and empathetic attitudeAbility to work Mon–Fri, 8 : 30am–5 : 00pmThis is an exciting opportunity for those with a strong track record in telephone customer services to join a company that prides itself on delivering positive patient experiences at all times and, as the roles are based at their Head Office function, future career opportunities and progression pathways may also be available too.If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Jen Dunthorne or, for a discreet conversation, call our Peterlee office.This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as an employment business.To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search. #J-18808-Ljbffr



  • Forest Hall, United Kingdom GEM Partnership Full time

    Job role: Patient Care Advisor Salary: £12.21 per hour Location: Newcastle upon Tyne (NE12) The role: Our client is a community healthcare provider who is dedicated to improving everyone’s wellbeing by making healthcare better. They currently seek a number of Patient Care Advisors (PCAs) to handle calls and emails, book appointments, and guide...


  • Forest Hall, United Kingdom GEM Partnership Full time

    A community healthcare provider in Newcastle seeks Patient Care Advisors to assist patients with musculoskeletal (MSK) conditions. This role involves handling calls, emails, and booking appointments to enhance patient experiences. Candidates should demonstrate strong telephone customer service skills, be warm and professional, and be flexible in their...

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