Quality & Safety Assurance Manager (SHEQ)

About Sureserve Energy Services Meters Sureserve Energy Services Meters Ltd, is a subsidiary of Sureserve, we specialise in installing domestic smart meters across the UK, working directly with 3 of the “Big Six” energy suppliers in the UK. As a leader in the smart metering industry, Sureserve Energy Services Meters Ltd, is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions. Role Overview In this role, you will partner with the Head of SHEQ to drive a proactive, client-focused compliance and assurance framework that ensures safety, quality, and performance standards are consistently met across all contracts. You’ll act as a trusted advisor to clients and operational teams, embedding a strong SHEQ culture through visible leadership, effective communication, and data-driven performance management. This position plays a key role in delivering continuous improvement, audit excellence, and operational compliance throughout the full project lifecycle. Key Responsibilities Working closing with Head of SHEQ to lead the delivery of a proactive, client focused compliance and assurance framework across all contracts, ensuring safety, quality, and performance standards are consistently met and exceeded Act as a trusted advisor to clients, providing informed, solution-driven guidance on all health, safety, environmental and welfare matters, building confidence through expertise, transparency, and timely communication Champion a positive SHEQ culture through active coaching, behavioural engagement, and visible leadership, embedding accountability and ownership throughout operational teams Ensure client-specific SHEQ requirements are fully integrated into operational delivery plans, and that all documentation, processes, and reporting meet contractual and legislative standards Contribute to and oversee the preparation of Project Health & Safety Plans Lead the coordination and delivery of Toolbox Talks and communications Provide operational and technical SHEQ support to Operations, collaborating closely with Contract Managers and Client Representatives to address issues, identify trends, and prevent reoccurrence Support the continuous development and governance of the Company Business Management System, ensuring it remains aligned to client requirements, industry best practice, and audit findings Embed SHEQ input across all project stages, from tender and mobilisation through delivery and close-out, ensuring client deliverables are achieved safely and compliantly Manage the end-to-end audit and compliance process, ensuring timely completion, consistent quality, and meaningful feedback to both internal stakeholders and clients Produce clear, data-driven audit reports and trend analysis for the Senior Management Team and clients, highlighting performance, emerging risks, and opportunities for improvement Lead and support investigations into incidents, non-conformances, and client concerns, ensuring thorough root cause analysis, transparent communication, and robust corrective actions Hold regular performance and development reviews Maintain full control of compliance case files and action tracking, ensuring timely close-out and visibility of progress to both senior management and clients Oversee maintenance of all registers, records, and compliance documentation, ensuring integrity, traceability, and readiness for client or regulatory audit Support and represent the business in client meetings, presenting SHEQ performance data, progress against action plans, and demonstrating continual improvement Qualifications and Key Skills Required Experience within the Gas and Electric Metering industry Compliance with Gas Safe and MOCOPA standards Advanced proficiency in Microsoft Office Excellent time management skills Strong people skills Effective organisational and delegation skills Experience in secretarial or administrative work is desirable Experience in planning activities is desirable Experience in the installation and auditing of metering work Experience using job management systems is desirable Qualified in Single Phase 1 Rate and 2 Rate metering Minimum gas qualifications of CCN1/CMA1 and MET1 3 Phase certification is desirable A full, clean driving licence IOSH Managing Safely certification is desirable NEBOSH General Certificate is desirable What we offer Competitive salary and performance-based bonus Company car or travel allowance Contributory Pension scheme Life assurance 29 days annual leave inclusive of bank holidays Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave Sureserve Benefits Hub, accessing over 1000’s retail discounts Virtual GP service, 24/7, 365 days, available for employees and your immediate family Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family Bike2Work scheme Resonable Adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SESM.Careers@Sureserve.co.uk Pre-employment Checks Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks. #J-18808-Ljbffr