Air Conditioning Technical Manager

Job Title: Air Conditioning and Refrigeration Technical Manager
Reports To: Managing Director
Direct Reports: TBA
Salary Range: £50,000.00 - £60,000.00
Hours: 9am – 5pm, Monday to Friday.
Position Summary
The Air Conditioning and Refrigeration Technical Manager is a pivotal role, providing technical expertise, leadership, and operational oversight for the installation, maintenance, and servicing of air conditioning systems. The position combines hands-on technical problem-solving with strategic management, ensuring projects are completed to the highest standards, teams are well-supported, and clients receive exceptional service.
Key Responsibilities
1. Technical Support & Expertise
Provide expert advice and troubleshooting support to engineers, clients, on all air conditioning systems (split, multi-split, VRF, VRV, chillers).
Assist with system design, fault diagnosis, and repair procedures.
Offer guidance on correct installation, commissioning, maintenance, and operational best practices.
2. Product Knowledge & Industry Awareness
Maintain up-to-date knowledge of air conditioning products, specifications, applications, and limitations.
Keep informed of emerging technologies, regulations (including F-Gas), and industry best practices.
Recommend new products or solutions to improve service delivery.
3. Project Management
* Oversee the technical aspects of projects, ensuring they are delivered on time, within budget, and to quality standards.
* Coordinate with other departments (e.g. Service /Accounts) for seamless project delivery.
* Manage technical documentation, drawings, and compliance records.
4. Team Leadership & Development
* Lead, mentor, and motivate engineers and technicians, promoting continuous learning and skills development.
* Conduct performance reviews, identify training needs, and organise upskilling opportunities.
5. Quality Assurance & Compliance
* Ensure all work meets company policies, safety regulations, and industry best practices.
* Conduct site inspections and monitor service delivery to maintain consistent quality standards.
* Implement corrective actions where deficiencies are identified.
6. Client Relations & Customer Service
* Build and maintain strong relationships with clients, understanding their needs and expectations.
* Handle technical inquiries, resolve complaints, and ensure high levels of customer satisfaction.
7. Warranty Management
* Oversee the warranty process, authorise warranty replacements and labour allowances, and monitor claim trends.
* Investigate warranty issues and work with suppliers/manufacturers to resolve problems and implement preventive measures.
8. Commercial Awareness & Operational Efficiency
* Monitor project budgets, cost control measures, and profitability targets.
* Identify opportunities for operational improvements and efficiency gains.
* Assist in tendering, quoting, and technical evaluations for potential projects.
Essential Skills & Qualifications
* Extensive knowledge of air conditioning systems, fault finding, design, and installation.
* Engineering background with relevant qualifications (NVQ Level 2 or 3, City & Guilds 2079 F-Gas certification, or equivalent). Time served will be considered with references.
* Proven track record in team leadership and technical management.
* Strong communication skills — verbal, written, and interpersonal.
* Excellent problem-solving and decision-making ability.
* Competence in project planning, organisation, and delivery.
* Strong customer service focus.
* Commercial and financial awareness.
* Full UK driving licence.
Desirable
* IOSH or NEBOSH Health & Safety certification.
* Experience in Building Management Systems (BMS).
* Experience working with large-scale HVAC projects.
* CAD experience preferred
Salary: Competitive, based on experience
Benefits: Company vehicle and telephone, pension, healthcare, training opportunities, on road allowances.
If this sounds like you, please send George your cv in the first instance for discrete discussion