Tour Operator

3 days ago

Brighton, United Kingdom Edwin Doran Sports Tours Full time

Edwin Doran Sports Tours is part of the Experience Education group, a leading specialist travel brand focused on sports tours. We arrange game‑by‑game, culturally immersive trips for teams worldwide. The role Reporting to the Senior Tour Operator, you will organise seamless sports tours for up to 50 groups per year, ensuring personalised service and exceeding client expectations. You will develop complex itineraries, manage suppliers, protect commercial and safety standards, and maintain strong supplier and customer relationships. What you’ll be doing Manage customer’s needs from the moment a new Tour is agreed. Plan detailed and complex itineraries for multi‑centre short and long haul tours. Use existing contacts or source new accommodation, excursions & other tour elements. Co‑ordinate sporting fixtures to the relevant team standards / level of play. Work closely with the Tour Manager to piece together a “once in a lifetime” trip for the team. Negotiate rates with suppliers & ground service agents. Ensure all final itinerary details are prepared and given to the group. Work with overseas suppliers and ensure that all Health & Safety Audits are complete. Financially take responsibility for checking & authorising tour payments to suppliers. Attend Fam Trips & visits to roadshows to keep product knowledge up to date & relevant. Work closely with the sales team to ensure that Tour requests are handed over accurately. Manage on‑call phone (within a rota). What we are looking for A good understanding of sports participation and the various needs of each sport, such as playing surface, playing age regulations, size of teams/squads across a broad range of sports. Rugby, Netball, Cricket, Hockey and Football. Knowledge or experience of Group Travel is advantageous. Hands‑on team player. A finisher with attention to detail. Well‑travelled, ideally with a knowledge of sporting participation needs. Excellent organisation and planning skills. Commercial acumen. Experience of product research and analysis is useful. Knowledge of Excel, Outlook, Microsoft Office & PowerPoint essential. Ability to quickly learn systems, processes and procedures. Some of the benefits Hybrid working pattern between our office and homeworking. Opportunities to travel overseas on familiarisation trips. 25 days of annual leave plus public holidays and a bonus day off for your birthday; a tenure‑based additional up to 5 days depending on length of service. Global recognition and reward programme. Access to extensive online learning resources. In‑house training opportunities. Various employee discounts and offers, including discounted trips with our brands. We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions, while actively increasing awareness of unconscious bias. #J-18808-Ljbffr

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