Tour Operator

Edwin Doran Sports Tours are part of the Experience Education group who have a collection of the world’s most exciting specialist travel brands. Edwin Doran are the market leader in sports travel and have taken more teams on tour than any other sports tour operator. Our staff have the know- how gained over years in the business to set up fixtures between equally matched teams. We use our extensive contacts to arrange billeting in host countries, so players on our school sports tours can really engage with the local people and culture.The roleReporting to the Senior Tour Operator as part of the Edwin Doran Sports Tours Operations team, within this role you will be responsible for organising seamless tour experiences for up to 50 group Sports Tours per year. The tours travel all over the world with high concentrations in Europe, Caribbean, South Africa and Australasia.The role exists to ensure that the Customer receives a high level of personalised service and allow for extra touches to be made, which are key to maintaining the Edwin Doran Sports Tours brand. The role requires you to develop outline tour itineraries into detailed, often complex, tailor-made itineraries with granular information. You should be part of the team that looks to exceed the customers’ expectations. These tours require logistical planning and preparation, as we supply tailor-made group sports tour itineraries to suit our customers’ needs. At the same time attention must be given to the commercial and safety requirements of the business. Management of supplier and customer relationships is key to this role.What you’ll be doingManage customer’s needs from the moment a new Tour is agreed.Plan detailed and complex itineraries for multi-centre short and long haul toursUse our existing contacts or source new accommodation, excursions & other tour elementsCo-ordinate sporting fixtures to the relevant team standards / level of playWork closely with the Tour Manager to piece together a “once in a lifetime” trip for the teamNegotiate rates with suppliers & ground Service agentsEnsure all final itinerary details are prepared and given to the groupWork with overseas suppliers and ensure that all Health & Safety Audits are complete.Financially take responsibility for checking & authorizing tour payments to suppliers.Attend Fam Trips & visits to roadshows to keep product knowledge up to date & relevantWork closely with the sales team to ensure that Tour requests are handed over accuratelyManage on call phone (within a rota)What we are looking forA good understanding of Sports participation and the various needs of each sport, such as their playingsurface, playing age regulations, size of teams / squads, across a broad range of sports to include;Rugby, Netball, Cricket, Hockey and FootballKnowledge or experience of Group Travel is advantageousHands on team playerA finisher with attention to detailWell-travelled, ideally with a knowledge of sport participations needs.Excellent organization and planning skillsCommercial acumenExperience of product research and analysis is useful.Knowledge of Excel, Outlook, Microsoft Office & Powerpoint essentialAbility to quickly learn systems, processes and proceduresSome of the benefitsHybrid working pattern between our office and homeworkingAnnual Bonus schemeOpportunities to travel overseas on familiarisation trips25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of serviceGlobal recognition and reward programmeAccess to extensive online learning resourcesIn-house training opportunitiesRegular social eventsVarious employee discounts and offers, including discounted trips with our brandsWe believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.