Desk-based Loss Adjuster

Desk-based Loss Adjuster Leeds or Glasgow - Hybrid (2 days a week in the office) Full Time, Permanent PositionDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.What you'll be doingReporting directly to the Property Insurance Area Manager, you'll:Handle cradle-to-grave Home, SME, and Commercial claims using digital evidence, including photos and video, to assess damage and scope repairsTake ownership of claims up to £50,000 for Home and £15,000 for Commercial, with potential to support larger claims under supervisionReview digital evidence from online portals to determine rectification works and identify settlement solutionsDeliver exceptional customer service, helping to drive market-leading Net Promoter ScoresSupport surge deployment needs and provide back-office assistance as requiredApply your expertise in policy interpretation, quantum assessment, fraud detection, and modern construction methodsEnsure compliance with policy cover, reserving, GDPR, payments, and other regulatory and operational requirementsIdentify and pursue subrogated recovery opportunities through thorough investigationAct as a technical point of referral for claims requiring scope variationsAssist in resolving customer complaints by owning informal issues and contributing to complaint summariesBuild strong internal relationships, supporting office-based handlers and operational teamsEmbrace and uphold Consumer Duty principles in all claim decisionsOwn your personal development and maintain professional capabilityContribute to the company's vision of making insurance personal, inclusive, and a force for goodRecognise and manage risks within your remit in line with the DLG risk frameworkOur hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.What you’ll needProven experience in handling Home, SME, and Commercial property insurance claimsStrong knowledge of policy interpretation and insurance principles & practicesAbility to assess buildings and contents quantum with accuracy and confidenceSkilled in negotiating settlements and managing end-to-end claim journeysFamiliarity with current construction methods and repair scopingBenefitsWe recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:9% employer contributed pensionAnnual company bonus of up to 10%25 days holiday allowance (plus the option to buy or sell up to 5 days each year)50% off home, motor and pet insurance, plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient wayGenerous holidaysBuy as you earn share schemeEmployee discounts and cashbackPlus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.Be yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.Hours: 35 hours#LI-Hybrid#LI-CL2 #J-18808-Ljbffr