Global Process Owner, Order to Cash

Join to apply for the Global Process Owner, Order to Cash role at RS UK & IrelandAbout RS GroupAcross the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.We are one team. We deliver brilliantly. We do the right thing. We make every day better.These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.Reporting to the Functional Executive Committee Member you will be leading and driving one of the prioritised Global Processes (Order to Cash, Source to Pay, Plan to Fulfil) . As the GPO, you will work with senior leaders within Regions and Functions to deliver substantial, complex process improvements, and building capability for our future business to deliver a scalable and profitable business model.Role PurposeTo ethically and sustainably improve RS Group performance by delivering substantial process improvements across prioritised processes using recognised improvement methodologies focusing on productivity, cost and customer service improvements; working closely with the global Regional and Functional Commercial Leaders to ensure that we meet RS Group strategic aims.The GPO owns the end to end process across a number of different process teams and regional boundaries. With the support of our Technology Function the GPO has the authority to deliver technological and process changes.ResponsibilitiesSets and delivers the strategy and main value drivers for the end to end process, contributing to the companies key objectives.To lead engagement with the key stakeholders of the processes to identify areas for improvement that will deliver significant benefits across the value streams.To develop robust plans to prioritise, manage and deploy improvements across value streams and deliver the improvements in a timely manner demonstrating significant benefits.To recommend robust ways of working aligned with Regions & Functions, to execute strategy and build scalable business modelTo identify and support candidates to build capability in process management and Lean Six Sigma training programmes to our accredited LCS standards.Provide the leadership that inspires all levels of colleagues to drive an end to end mindset across the businessDevelop the end to end systems strategy for these prioritised processes in partnership with TechnologyDrive process standardisation, implementation and adoption across the e2e processes to enhance efficiencies, effectiveness and drive standardisationBe the source of best practice and drive improvements in process and solution design and qualityCollaborate with other GPOs to ensure end to end integration and consistency and process and systems quality improvementsResponsible for defining and monitoring service levels and KPIs, including service reviews and dealing with major service events.Responsible for managing interactions between the Regions & GSBS, acting as a both a point of contact and escalation route for local teams.Works with all the relevant stakeholders, business, talent accounting, legal, business affairs and finance teams to ensure best practice is applied across end to end processesResponsible for influencing and aligning multiple stakeholders to ensure consistent and efficient processes are in place, which are aligned to business needs.Essential Skills & ExperienceComprehensive understanding of business and data analysis practices, tools and techniques such as requirements and business modelling.Comprehensive leadership of diverse regional and functional teams and development methodologies underpinned by strong commercial experienceDemonstrable experience of policy implementation, best practice and process improvement with evidence of implementing process standardisation and improvements.Ability to simplify and translate complex problems, processes or projects into component parts and to explore them strategically and systematically.Effective communication skills, with an ability to influence and align a diverse group of senior stakeholders throughout the organisation.Experience of large ERP systems and associated processes (SAP ECC6, S4/Hana, SAP Analytics Cloud and BPC/AFO).Experience and extensive knowledge of business operations in a complex, global business, across multiple areas of finance and outsourced functions.Experience of audit, control and compliance in a global environment.Change management skillset to understand what changes have to be made and how to drive them at every level.Excellent stakeholder management and influencing skills and experience in managing conflicting prioritiesExcellent written and spoken communication skills and evidence of concise, structured, thought-through communicationCultural sensitivity and significant experience of working in an global environmentHave a high level of commercial and business acumen and understand the context of the markets RS operate within .Desirable Skills & ExperienceLean/Six SigmaChange Management #J-18808-Ljbffr